Hotel threatening to sue us for bad review

[Itsalongwayto]

Unashamedly posting in AIBU for traffic. We stayed in a truly dreadful place over the August BH weekend. I wrote to the owner afterwards expressing our displeasure and with a long list of complaints including unsecure blind pulls, a trampoline with no safety net, water features with no warning, general filth and 1980s decor (I expect more at £300/night). Additionally one of the curtain poles fell down on my head. He wrote back ignoring most of my points but stating that he was disappointed that I hadn’t said thank you to them for fixing the curtain pole so quickly . I submitted a review on reevoo and Tripadvisor, neither of which have been published yet......but he has emailed threatening to sue us if we don’t take our review down (I’m assuming he has been sent a preview). We have photographs of everything except the awful smell.
I’m assuming it’s safe to just ignore and block? I’m not taking my review down.

[almostvalentines]

Just wondering if any updates as well?

[okletsdothis]

@Eddielzzard

OMG this man. So rude.

"I am sure readers will realise that your capability to judge whether we are a country house Hotel in an historic manor or not is somewhat deficient. I realise there are lots of arty-fairy alternative types living in your city and it seems to have gone to your heads! Thank you for noting that our location is indeed ‘stunning’ – I am surprised you are discerning enough to know."

For anyone struggling to find it on Tripadvisor, you may find that a google search of the quote above will lead you in the right direction

[Onedropbeat]

I was embarrassed to say I couldn’t find it after previous posters comment on how easy it is to find

#helpful
#whyilovemumsnet
#passiveagressivehashtag

[DuchessofHastings1]

I cant find this,is it the grand hotel? I looked up both Devon hotels indoor pool and loads come up.
Cant really tell from OPs photos which hotel it is.

I do need a good laugh

[paulstearne]

They won't sue.

[Othering]

@thesunwillout

I'm normally quite good at sleuthing, where is this place and how are others finding it.

You're not. You've got location and photos. It's easy.

[custardbear]

Wow I've just caught up with this, I remember reading it at the beginning- crazy antics!! .. off to google Mr M

[SueblueNZ]

I can't see his response to your review, OP. Has he since removed it.
You know what - I'm going to pay the fruitcake a compliment: he's got a good grip on grammar and vocab. Not on reality but on language.

[TaighNamGastaOrt]

@StoneofDestiny it's not named but if you look on page 2-3 you'll find hints as several posters figured it out! 😁

[Onedropbeat]

Is it in the new forest?

I love a guessing game

[StoneofDestiny]

Would love to know what hotel this is so I can avoid it. Has it been mentioned?

[BakedTattie]

Omg that man is mental!

I’ve just spent the last hour reading all his responses to the less than 3star reviews. Hilarious. He is truly delusional

[TaighNamGastaOrt]

@Itsalongwayto any update? Have to admit since I read this thread I do occasionally check TA for the crap he posts! 😊

[TooTrusting]

The latest glowing reviews are a scream. They played tennis apparently!

[TooTrusting]

Given the defamatory nature of his comments I just can't see that he has any intention of proceeding against you. If he does, threaten a counterclaim.

[Itsalongwayto]

@TooTrusting because he doesn’t understand the concept of GDPR. The details he published in his second review still identified me to a very small group of women. If he can manage to write a response without naming where I live or my very niche job then maybe his hilarious response will stay posted.

[TooTrusting]

His response has disappeared off TA again...

[ItsAllGoingToBeFine]

"she has started two pages on ‘Mumsnet’ and whipped-up a vipers’ brood of extremely deluded and deranged tormentors straight out of Harry Potter"

[Lolaloveslemons]

I agree with others - the response hotel owners give to reviews on Tripadvisor tell you all you need to know.
They can be way more damaging than the review itself.
This man has problems and his weird replies to criticism are THE most off putting thing on there.

[mygenericusername]

He tried to Sue his own brother. The guys got serious mental health problems. He needs to make an appointment with that neurologist to see what’s going on inside his head.

[juls1888]

He's fucking batshit.

[thesunwillout]

@thetemptationofchocolate

Hahaha gosh that takes me back.

Very poor indeed!

[thetemptationofchocolate]

I'm thinking of Graham Lister from Vic & Bob's Big Night Out.
"I know doctors, dentists and architects" :)

[rslsys]

Didn't Basil Fawlty fawn over Doctors?

[thenightsky]

Love the way he says the Consultant Neurologist loved the place. Its Consultant/Dr top trumps