JET2 HOLIDAYS

[Danmelad]

Had a family booked with Jet2 for May of this year - then the virus struck!!

I was wondering how we would get any of the money paid back. We received an initial email saying that holidays would be affected and that they would contact travellers in departure date order. So I waited.

Ten days ago - out of the blue - I received a cancellation invoice and then - 2 days ago I check my credit card balance to see that the full amount had been repaid. Deposit, full balance of holiday and the amount paid for reserving seat - all paid back to my credit card.

No hassle, no fuss, no long hours spent on the phone - just paid back in full.

At a time now when that money can be put to better use, I was just very grateful to Jet2 for doing all of that with no hassle whatsoever.

As soon as travel restrictions are lifted I shall be going back to Jet2 to book my next holiday.

Thank you!!

[JustSew]

I love Jet2, alwbook with them if I can and had faultless service. I hope they survive this.

[jaggynettle]

Same! We were booked for the end of April. Full refund with no fuss. We've booked with them a few times before and will book again when restrictions are lifted ☺️

[AlwaysCheddar]

I had a great experience with BA. Monies paid back quickly. Happy days - not taking into account no holiday!

[TrudgingSlowlyOverWetSand]

@GreyGardens88 Yes, thanks, I know. I assume they're currently expecting our holiday to happen, and won't be considering a cancellation+refund yet. My issue is that they shouldn't change flight times to ones that are much worse than the ones we paid a premium for, and then just us give just one option when we go online to manage our booking, namely "agree to the new flight times", especially as they're otherwise unreachable. That said I understand how busy they are, and people with more imminent bookings take priority, so I'll just wait and see. They've been great in the past so I'll give them the benefit of the doubt.

[WikkiTikkiWoo]

Unfortunately, because of their belief that their holidays will resume in mid-June we had no choice but to cancel our July holiday and forfeit the deposit. They wouldn't give us a longer grace period to see if the situation would change - it was basically, pay full balance now or lose deposit. So we took the hit.

[Redskylark]

So glad this is a positive thread, I always use jet2 (haven't had a holiday in 3 years) and loved them so didnt want to read negative stuff that might put me off

[Juanmorebeer]

Great company I have travelled with them twice. Good to hear about their furlough policy. I will surely support them after this.

[btsky]

I always holiday with them. Very helpful
at airport and their resort flight check in is amazing

[RichPetunia]

Jet 2 are the best company ever. Their customer service is first class. If I can, I’d book Jet 2 over any other airline.

[HairyFloppins]

Jet2 have always had a good reputation in the travel industry.

Will definitely use them if we are ever allowed to go anywhere.

[Justtrying]

We also have had a refund from jet2 for a holiday cancelled in April, no chasing money refunded to the credit cards used. Hoping our July holiday with them goes ahead, but not expecting it to. Have booked for next July too hoping by then travel will have resumed. Jet2 have always been great to travel with, got a replacement suitcase from them whilst in resort last year as ours was smashed on the way out. Fingers crossed they weather the storm.

[MrsFezziwig]

Well I’m very glad to hear this. We were due to go just before the current cut off date of 17th June - we had only paid a small deposit. Then the week after they had announced the cancellation date they took the balance from my friend’s account - presumably to refund you people travelling in May. Let’s just hope they don’t run out of money before they get round to our refund.

[Lauren83]

We were going away 16th May with them and they called us last week around 8.30pm asking if we wanted to rebook or have a refund. We said refund and we had it 2 days later, can't fault them and will defo be using them again

[Isthisit22]

Not sure how people can praise Jet2 when they have currently closed all phone lines. That is terrible customer service. I'm due to fly at the end of July and am supposed to pay thousands of pounds next week.
I am left with the choice of: losing deposit or paying out lots more money and potentially never seeing it again if the travel industry implodes or, even worse, having to go on a holiday that we think would not be safe.
All other holiday companies have pushed balance payments back and/or allowed customers to change dates.
I can't even speak to anyone at Jet2. Awful service

[BarbaraofSeville]

If it's a package holiday, you're ATOL protected anyway. You can also gain protection by using a credit card to pay for some or all of the holiday.

Yes it's annoying to hand the money over for a holiday that probably won't happen but the reality is that no-one can say for certain that it won't, and Jet2 are dealing with customers in turn. There are thousands of people who's holidays are supposed to be this month that need to be dealt with first.

Another alternative to losing your deposit or paying for the holiday is to move the date to later in the year, or even next year, and your payment date will also be put back as it's X weeks before departure.

[DaphneduM]

We had a full refund from Jet2 for our holiday - should have been flying last weekend. All very efficient and straightforward. We'll definitely be using them again if they survive this.

[RosesandIris]

Jet2 come top of customer satisfaction surveys. They are way ahead of most holiday companies.

[BarbaraofSeville]

Re, the phones - they simply don't have the number of people available to take the volume of calls they will be receiving. In normal times, they will receive very few calls, it's an online business.

So to run an effective phone service, they would need to recruit and train thousands of extra staff and you'd still probably be on hold for hours to speak to someone.

[BarbaraofSeville]

They've probably closed the phone lines because many of the calls will be a waste of time to them. People wanting to do things they could do themselves online, or wanting to discuss the holiday they have booked in November.

[TrudgingSlowlyOverWetSand]

@BarbaraOfSeville "it's an online business." That's my current problem, their online system only presents me with one choice: "agree to these new flight times" before I can do anything else regarding managing my booking, such as cancelling. I don't want to agree to the new rubbish flight times. I don't want to fly at 6am. Hopefully they will be in a position where I'm able to communicate with them before more payment is required.

[IToldYouIWasFreaky]

I'm in the same boat as Isthisit22 - holiday booked with Jet2 for late July. Deposit paid and balance due shortly.
I don't really think it's going to happen.
I know they're ATOL protected but I don't much fancy handing over thousands of pounds for a holiday that's not likely to happen and then have to go through some kind of ATOL reclaim process.

It is reassuring to know that Jet2 are handling customers well so far though.

[BreakingGlassCeilings]

Also impressed with airbnb. We had to provide evidence of restricted travel (government webpage screenshot of our destination) but 12 hours later confirmed a full refund would be given.

All done online. Very straightforward.

This is for up to May 31 bookings. Hoping our UK weekend break in late June will go ahead (also airbnb).

[MrsFezziwig]

Yes it's annoying to hand the money over for a holiday that probably won't happen but the reality is that no-one can say for certain that it won't,

Well Jet2 said it certainly won’t (all holidays cancelled up to 17th June) and then took our balance after they had said this!

[Danmelad]

This was my first time with Jet2 and, sadly we didn't get the holiday o the virus - but lots of good comments from people and I would not hesitate to go back to them again!!

[LadySlipper]

All holidays now cancelled up until 1 Jul. I knew it would happen but still disappointed. NIce to hear they are good with refunding though,