to have had a bit of a rant at a call centre worker?

[TinfoilHattie]

Ordered flowers on Thursday for mother's day - due to be delivered today. Website stated "guaranteed tracked delivery". Email at 4pm saying Royal Mail couldn't deliver so they were out for delivery with Yodel. Nothing arrived.

Called company, waited 25 minutes on hold listening to "your call is important to us" messages, and when I did finally get through the operator was trying to tell me the guaranteed didn't really mean guaranteed and that the flowers would be there on Monday. Maybe. And that I could get a refund. Maybe.

So I ranted at her and said I was extremely unhappy and she was doing nothing to keep my custom.

And now mum will probably get half-dead flowers at some point next week, and I have to try to organise something else, on a Satruday night at past 8pm. Mum lives 100 miles away so it's not like I can pop round with a bunch from M&S in the morning.

[sharktoothcushion]

YANBU, if I need to be quite assertive (kick off) about a customer experience and call customer services I will. I do make a point of apologising to the call centre worker that it's not their fault the company they work for messed up and I am sorry they have to take my aggrieved call though.

They then usually go out of there way to help me get a resolution (and often some freebies/compensation).

In my line of work I often work with call centres on a consultant basis, and the amount of shite these people take on a daily basis from some pretty irrational people is unbelievable!