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AIBU?

To be really annoyed at the NHS today?

153 replies

BlueNeighbourhood · 29/01/2017 14:39

As a first point, I want to say how awesome the police are...which I'm sure will become apparent in this thread.

My brother was out last night at a local pub with his friends, he wasn't too drunk, just merry and decided to leave around 9pm to get a taxi home. Somehow from leaving the pub he's tripped and fell into the road, smashing his face up and some damage to his foot. Fortunately a police riot van was passing and found him in the street, picked him up and took him straight to the local walk in centre. They stayed with him right until me and my parents got there last night (my parents had both had a glass of wine with dinner so didn't want to drive).

So at the walk in, we were told they wouldn't even clean up the wound on his face or X-Ray his foot, he should go to hospital. They told us we should take him as an ambulance would be a 90 minute wait. At this point he's quite concussed and struggling to stay awake. So I drove straight to hospital.

In A&E it's two flights of stairs and along a corridor in a temporary box room while waiting for a new one to be constructed. Poky, too hot and very much squished in. It then took two hours to be seen by a triage nurse followed by another two hours to see a nurse who said she couldn't do anything and needed to wait for a doctor who wasn't available.

All the while the room is getting more and more full, he's complaining of headaches and pain in his foot and wants to sleep. In the end at 3.30am we took him home and my Mum watched over him all night while he slept to make sure he was okay.

It just seems so fundamentally wrong in there, it was an accident and he's been in hospitals for more than four hours without someone as much as taking some cotton wool to his face. No help whatsoever! But I have to say the police in all of this were so kind and great. It's just the NHS was a complete let down.

And breathe...rant over!!

OP posts:
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Atenco · 29/01/2017 15:17

I'm amazed at how accepting people are of these situations. I dread to think how things will go if there is ever a catastrophe, like a train derailment or a gas explosion, when bog-standard normal treatment cannot be given.

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PacificDogwod · 29/01/2017 15:19

See, that crisis in the NHS you hear about in the news and read about in the papers?
It's real..
And it affects real people.

I hope you will write to your MP in the strongest possible terms that your A+E department requires more resources.

YABU to be annoyed.
Get fucking angry but direct your anger at those who can change things and chose not to

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nancy75 · 29/01/2017 15:20

Atenco, A&E has always been the same. We have had catastrophes in this country, when they happen you usually find that most of the lovely NHS staff who are on day off/not on rota come in and help out

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BoomBoomsCousin · 29/01/2017 15:21

I know waiting in A&E is horrible, but your brother was receiving appropriate care. There were no doctors to see him while you were there because it wasn't as urgent as other cases. Friday and Saturday nights are normally bad and waiting into the wee hours for something that can wait isn't at all unusual and in my experience has been typical for decades. Two hours to see triage is the bit that concerns me, though if you came via a Walk-in Centre I suppose they effectively did that, or there were screening questions at reception?

I'm know A&E departments would benefit from more funding, but the main issue in your case is that they prioritise cases, so even with an extra doctor there, you may not have been seen before you gave a up. We could staff our A&E departments so that there isn't ever a lot of waiting around for anyone, but it would cost way more than it's worth. And possibly lead to worse medical outcomes.

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m0therofdragons · 29/01/2017 15:22

In a catastrophic event it would be all hands on deck. We have cascade calls that are regularly tested and if the worst happened they would launch a cascade (all mobile phones contacted at once with automated message.) we either have to get straight to the hospital or contact the number if we are too far away. Man needing stitches isn't going to launch a cascade call!

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Heychickadee · 29/01/2017 15:23

Atenco, all major trauma centres (and other hospitals) have major incident protocols put in place for things like that.

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2old2beamum · 29/01/2017 15:24

Sorry OP for your experience with the hard pressed NHS. Our family had a very different time, DD was carried by DSIL into A&E on Friday 23rd December, it was packed. Within 30 minutes she was ITU on a ventilator they saved her life (guillaine barre syndrome) The NHS have to prioritise. Thank you to all involved

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Toffeelatteplease · 29/01/2017 15:25

So you basically decided you couldn't be bothered to wait?!?!

I've been in "empty" waiting rooms. Sometimes they hide an Accident and emergency room that's so rammed there literally isn't a cubicle spare.

We've waited 6 hours+ on occasion, without complaint. We waited because we needed to be seen but actually we can wait. We've also been straight through to the doctors. Nowadays am incredibly thankful for the times we have to wait, because that means its not as serious as it could be.

I'm also thankfully we live in a country where DS is treated without first being asked for credit card details. If the price of that is waiting so be it.

If it was that urgent that he needed to be seen you needed to wait.

If it wasn't you shouldn't have been there. If he was that stable you could countenance being at home, and in fact you did actually go home without incident, you can't really complain other people were being seen first. You weren't that urgent.

None of this is a reflection on the NHS or the A&E department.

Behaviour like yours I find utterly ridiculous.

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lougle · 29/01/2017 15:28

"The reason we took him home was because he was falling asleep...."

But you were worried about concussion?

Look, here's my problem with this tale. Most sober, stable adults can stay awake when they need to. All night if necessary. I do it often when I do night shifts. It isn't pleasant, but you can do it.

But your brother was falling asleep. People who can't stay awake at the time you are talking about can't stay awake for one of two reasons, usually:

  1. They're ill.
  2. They're drunk.


Now, you're saying he wasn't drunk. Yet you weren't concerned about the fact that he was falling asleep while you were awake enough to waiting in A&E with him? That's odd. If I were with him (and admittedly, I'm a nurse) I'd be thinking 'my brother bashed his head, he's been concussed, and now he can't stay awake. But you thought "damned NHS, what a crappy service, I'll take my concussed brother home and let him sleep it off??" That seems a bit barmy to me, sorry. Confused
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Stopyourhavering · 29/01/2017 15:28

Here , have one of these Biscuit it'll keep you going while you wait to be seen!
You've obviously never been to A&E before otherwise you'd realise that there may well have been emergencies/ resuscitation going on while your brother waited to be seen
A&E at the hospital where I work is understaffed and overstretched and there's constantly ambulances queuing up
The problem is that there are insufficient beds open in wards to move people into which then causes a backlog in ED....years of underfunding and bed closures have eroded the NHS....it's only going to get worse as more staff ( esp nurses) leave as they've had enough and are retiring

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ExitPursuedBySpartacus · 29/01/2017 15:28

I'm tyring to imagine an A&E with only 10 people in it....

And for those saying it must be alcohol related, I have managed to break my jaw by tripping whilst completely sober, and break my toe by tripping again whilst completely sober. I am however very clumsy.

But OP, if you decided to just take your brother home then A&E was clearly not the right place for him.

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Toffeelatteplease · 29/01/2017 15:30

If my brother was falling asleep and I was worried I was concused the absolute last thing I would be doing is taking him home.

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AnUtterIdiot · 29/01/2017 15:33

This reply has been deleted

Message withdrawn at poster's request.

CatAmongPigeons · 29/01/2017 15:33

It just seems so fundamentally wrong in there

YABU

I suggest you do some research about
a) how much that would cost you in the USA (hint: thousands)
b) how much you'd have to pay in health insurance in most other countries in the world Hint: far far more than National Insurance/tax
c) how the current government is deliberately cutting funds to the NHS.
d) how the current government is doing underhand deals with private providers

And then thank god you have the NHS, free at the point of use.

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YouWillNotSeeMe · 29/01/2017 15:34

The doctors are frustrated as you that there are only a few of them, and if someone's heart has stopped, all the doctors will be with that one person, then the one having a heart attack etc.
Injuries that you take home are sadly going to come at the bottom, can you imagine the thread "my brother had a heart attack and was left to die as the doctor decided to do some stitching/wound cleaning and not leave to come and save him?"

Also people who are not drunk tend to put their hands out when falling over, so don't damage their faces but their hands. Drunk people don't put their hands hot and damage their faces, and tend to lie there until picked up. Even mildly drunk can affect your reflexes.

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YouWillNotSeeMe · 29/01/2017 15:35

What cat said.
Where in America your epipen costs £500 and your salbutamol inhaler over £100

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Toffeelatteplease · 29/01/2017 15:35

It's always unreasonable to be angry with the NHS for situations that are entirely caused by lack of resources.

And people's inability to wait.

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BakeOffBiscuits · 29/01/2017 15:39

He had concussion and he was falling asleep but you took him home? Confused

You should have stayed there, he would have been seen eventually.

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Valentine2 · 29/01/2017 15:39

Sorry OP but I think YABU. It's situations like these that (cumulatively) waste one hell of a lot of money of NHS. I can't remember the figure on top of
mY head but the cost of accidents/illnesses as a result of the drinking habits of our nation is far too much for any sensible society.

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Lorelei76 · 29/01/2017 15:42

I don't get this
Head injuries are normally seen faster
Last time I was in A&E was my spinal injury....I'm sure I took a lot of time away from others but I know a severe head injury victim was seen at the same time, my sister actually heard someone complaining "I was here before them" them meaning me + the head injury lady.

Also there must have been have a lift ?

Less serious stuff in hear the wait can be ages but I can't figure out if your brother's injury was serious. He fell asleep, not passed out from concussion?

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Petronius16 · 29/01/2017 15:43

Complain to hospital's PAL's unit, you may get an answer to your question as to why.

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Lorelei76 · 29/01/2017 15:44

Bottom line, if your brother was okay to go home why be angry?
I'd be bankrupt for treatment of that spinal injury in another country.

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Viviennemary · 29/01/2017 15:45

The NHS is inadequate. It wasn't any better under Labour. They should introduce charges to stop time wasters and charge for missed appointments for a start. I think your brother should have been seen sooner.

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EveOnline2016 · 29/01/2017 15:46

Do you know how much extra work you put on staff by leaving and then coming back.

When you leave discharge papers still need to be done, for you to go back and having to do the whole admin side all over again.

Get a lot of people doing this and the work load soon adds up.

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Lorelei76 · 29/01/2017 15:47

OP you weren't going to use an ambulance for that? Even if you weren't driving you call a cab for that.

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