feel free to tell me so
'tis my letter:
To Whom It May Concern:
I had come to Waitrose to get a refund for an out-of-date product I had purchased and to do a small amount of shopping. The refund was handled very well, however, when it came to paying for my shopping I chose to pay by credit card and it appeared that the card handling machine at the till was broken.
All my cards were rejected immediately and it was obviously an equipment fault. The member of staff handling my transaction asked me and my young daughter, who had accompanied me to the store, to wait whilst he went to talk to the manager. After a considerable amount time he returned and asked me whether I could not 'go into the town centre to get some cash' ? at this point it was raining heavily, I was running late for medical appointment due to all the delay and I also had my disabled daughter with me. Naturally, I said no to this request and explained that I had to attend a medical appointment. Your employee asked me whether I could 'return afterwards with some cash' again, this would have caused me great inconvenience, so I said no and asked why he couldn't just put my shopping through one of their other many tills, as obviously the card machine was broken.
He did this, whilst making a comment to one of his colleagues along the lines of me 'obviously thinking there's money in the account'. Well, actually, yes, as it happened there was money in the account and the card went through just fine on the other till.
I am very cross that instead of assuming that there was an equipment fault, your employee instantly made the assumption that I was obviously stone-broke and had no money available in the three accounts for which I had offered cards. He could have easily attempted to put the shopping through on another till, instead of expecting me and my young daughter, who is obviously disabled, to trudge through the rain into the town to 'get some cash'.
I am a frequent customer at this store, usually doing a full week's shopping for my family of five, and am very disappointed with this poor level of customer service.
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16 replies
geekgrrl · 22/02/2007 12:23
OP posts:
Backthennnnnn ·
11/11/2022 21:09
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