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AIBU?

Marks and Spencer policy

34 replies

aliceryan · 04/04/2016 15:02

Do you know that if you buy something from Marks and Spencers, that turns out to be the wrong size and in between time, they reduce the item and place in the sale, you only have until the date on your receipt to exchange for another size (or another item, the right size) of the same value? After the date on the receipt, even if they no longer have in stock (which is likely in this instance as they have reduced the item) you are only entitled to the sale price for a credit note? So you either need to get everything with a gift receipt as evidently it gives you longer to return (surely this makes a nonsense of their own policy stance as clearly they are not in principle against exchanging etc after the 35 days) or be sure not to buy birthday or Christmas prezzies more than the 35 days in advance (from receipt to taking back). This includes buying for your own partner, children, relatives or including anyone who is dependant on help to get to a shop (people with disabilities). People don't always think to get a gift receipt for their immediate families and of course it isn't classed as a 'gift' by the buyer ie buying ones husband a shirt. Now don't forget you are not to be tempted to buy an item, ahead of time and organised, because their new collection has arrived in store, unless you get a gift receipt, whether it is a gift or not! This is one sparks collector who is voting with their feet!

OP posts:

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stonecircle · 04/04/2016 17:41

It's not a new policy is it? Don't see what the problem is.

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glasg0wmum · 04/04/2016 18:00

They have this amazing invention called "fitting rooms" which I find helps avoid this sort of situation.

M&S or any other retailer are only legally obliged to give refunds if items are faulty or not fit for purpose. Many do swap stuff which doesn't fit or which you change your mind about, but they don't have to. Many are more generous with their returns period over the Christmas period.

They are a business. Not a charity.

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flirtygirl · 04/04/2016 18:22

Most people answering have forgotten that the OP said she had a reciept so had proof of the amount paid so why is it fair to accept a lesser amount, espescially if within the time limit.
But as the OP was over the time limit a credit note could have been offered which seems fairer.

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flirtygirl · 04/04/2016 18:25

Just buy online and 2 3 weeks before present giving, then you have more rights and can return if needed and still get the full amount paid back. Thats the only way i shop with stores with wierd policies, Marks and spencers, Debenhams, New look all with similar policies.

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bearbehind · 04/04/2016 18:26

No one has forgotten she had a receipt flirtygirl having a receipt only allows you a certain period to return an item for the price paid.

Why should the store accept an item back at that price when they can only resell it for the lower price?