To hate Npower

[listsandbudgets]

I left them 3 years ago because they kept sending me random bills of different amounts. Finally after endless stress I ended up paying £350 just to get rid of them (the amounts the claimed i owed them ranged from them owing me money through to £1000 int he course of a month) It took me about 3 months to sort it out with endless phone calls and letters.

So I thoguht Id got rid of them. Wrong... the last few weeks they've started sending me emails saying they've sent me a bill and I can view it online , now they want to check my gas metre and are threatening to get a warrent to break in to do it. They won't arrange an appointment unless I tell them the acount number but I don't have one.

I've sent 4 emails to explain I'm not their customer and got no response. Now I'm phoning them. Earlier they just hung up on me after wiating fo r10 minutes as I didn't ahve an account number. Trying again been on hold for 15 minutes and they are now saying they've closed the line and to try again tomorrow.

AIBU to want to find their chief executive and make HIM try to deal with his own call centre, communications and so called customer services... right now I feel like that would be a worse punishment then anything I could devise.

They are diabolical. Really .

Again this bastard stupid useless pointless unsympathetic idiotic company of morons have me in tears

[Patapouf]

I hate them, they billed me for gas/electricity for a property I'd lived in years previously despite having notified them I was moving out to another country they were threatening bailiff/court action and refused to acknowledge I didn't owe them a penny, let alone the fact that they can't bill that far back according to the back billing code. Their complaints team are useless and in the end the ombudsman dealt with it and only then was the debt recovery company called off. By that point I was receiving a letter a day and about 4 phone calls.

I was awarded £200 and was supposed to receive a written apology, which funnily enough they never wrote!

[EnriqueTheRingBearingLizard]

We had the same when we left Npower, probably more than a dozen letters from a debt collecting agency demanding money for the final bill.
I just kept disputing it. It went on for months and months and months.

When it was all finally resolved it ended that they owed us money.

I'd never sign up with them again, no matter how cheap they might be.

[arethereanyleftatall]

That's exactly what happened to me moon in. They made up a final bill, way over what it should be. I tried to tell them over and over the correct reading. I had weekly letters from them demanding the inflated amount, saying they'd get debt collectors if I didn't pay. It took hours on the phone trying to sort it out. Absolute wankers.

[Moomintroll85]

Npower have behaved like fuckwits to us. We decided to switch so they sent us 'our final bill' which seemed to be a figure they just plucked out of their arse, about £250 too much. We challenged it. We then had 3 months of obfuscation from them pretending to not understand us, sending supposed explanatory letters that were basically riddles and telling us our account was 'locked' so they couldn't send us our real final bill (though they couldn't even tell us what they meant by locked).

I called and called them, wrote an angry letter and was considering Ombudsmaning them when our bill finally arrived, only £60 in the end, funny that.

Then we had to move and our next rented flat was already set up with Npower . I switched immediately and phoned to suggest they dont try to mess us about again and it went smoothly.

Energy is the only bill I refuse to set up a direct debit for because they help themselves whenever they fancy it, fabricate bills and it's a living nightmare to get it back.

Don't give in to them, if they're messing you around fight back! Don't just give up and pay them if you don't owe them. Approach the Energy Ombudsman if you can, I think you can do this once a dispute has been running/unresolved for 8 weeks, Citizen's Advice can help too. Ofgem don't deal with individual complaints I don't think and are pretty toothless anyway.

Would recommend Good Energy though, who we were eventually allowed to switch to once Npower stopped holding us hostage!

[arethereanyleftatall]

Yanbu. They are an absolute disgrace. I have spent hours and hours of my precious time sorting out their shitty inefficiencies. And it's outrageous that they have the power to go to debt collectors even when they're in the wrong.

[listsandbudgets]

Thankfully I think I've got enough bank statements to prove I've been paying Scottish Power.

That's awful chickenfuckingpox but sadly I can believe every last word of it.

They accused me of FRAUD when I tried to leave them. They'd installed a new meter about 6 months before hand which obliviously started at 00000. I kept submitting readings but when I left they insisted that the readings didn't correspond with historical readings and made up their own random estimated readings . Scottish Power had to sort that out too as Npower told them a completely random and different meter reading from the correct opening reading I'd given them.

[chickenfuckingpox]

do you have proof you have been paying for your gas supply for the last three years? can you get your gas supplier to confirm they haven't switched you over without your consent?

ive had massive problems with npower they tried to charge me for a gas supply i didnt have twice once was at a flat that didnt have any gas supply ever in fact none of the 44 flats in the block were even connected to gas it was all electric the other one was after the gas fire was removed from a property prior to me moving in the gas supply was totally cut off BY NPOWER (back when they did this) they still sent me a gas bill then they actually got a order of entry? to get there man in to cut me off for nonpayment of bill who confirmed the supply was indeed cut off and had been for awhile (they tagged it and dated the work so it was easily traceable) they then asked me to pay for the guy who came out to do maintenance as a courtesy for their time and effort i said no they protested i said it louder! i didnt pay

the final straw was they switched the name on the bill my ex ran up and i had to pay

i will never go with them again and i tell them everytime they try to sign me up i dont care if they are cheaper the answer is no!

[shadowfax07]

YANBU. It took them two years to sort out our account when we moved house. As soon as they sorted it out, we switched to the Co-op.

[listsandbudgets]

Thank you for that email address. I will await developments on twitter and then decide what to do next.

Still fuming that they hung up on me after a 10 mintues wait then I had another 20 minute wait only to hit 6pm and be told the line had closed.

They've driven me to tonight

[ooerrmissus]

Was about to post about the executive complaints team! They solved my many many issues with npower when merely answering the phone was too much for the usual complaints people.

[EustaciaBenson]

Try [email protected] after months of complaints including weekly phone calls from them making me late for work just to tell me they hadnt managed to fix my problem executive complains finally fixed it, after I wrote a snotty letter to the CEO never ever ever again will I use them

[EustaciaBenson]

Try [email protected] after months of complaints including weekly phone calls from them making me late for work just to tell me they hadnt managed to fix my problem executive complains finally fixed it, after I wrote a snotty letter to the CEO never ever ever again will I use them

[YorkGirl2015]

YANBU I have had on-going problems with them as the executor of my mum's estate. Her house sold a month ago & I closed the account after giving final meter readings & paying the full & final amount.. This week I received another estimated bill from them..

[MangoBiscuit]

NPower are idiots, but I can't say my experience with Scottish Power has been much better. I finally got my refund for them charging me for a non-existent gas line after almost 2 years. Everyone I spoke to there was very polite, but they kept repeating the same mistakes, despite things being explained in detail, over an over. I reckon they probably still owe us a small amount, but for the hassle of trying to chase it up again, I just can't be arsed.

[thenightsky]

Scottish Power are idiots. They have credit blacklisted DD for owing £4k on a pay as you go account that cuts off electricity when your prepaid key runs out! Idiots.

They claim she used more electricity in 4 weeks for a 1-bed flat than I've used over 5 years in a 5 bed detached house FFS.

[listsandbudgets]

They've asked for my details so have sent them a message and will see what happens next.

Yes the people in the Scottish Power call centre are lovely. Eventually they stepped in and helped me sort out my Npower nightmare - to be honest they bought a lot of loyalty from me at that point

[emwithme]

I've had exactly the OPPOSITE issues. NPower have been great, Scottish Power have been awful (although the people in their call centre are always lovely).

However, none of them compare to the shower of shite that is British Gas...

[Nolim]

Yanbu. At all. They are totally useless.
I think you can make a complaint and if they dont resolve it you can contact the ombudsman but i dont know the whole procedure.
And apparently they have two complaints teams: the regular one and the social media one . I have heard that the social media one is quicker so keep tweeting them.

[pigsDOfly]

X post with listsandbudgets re Scottish Power.

The staff are lovely and helpful and I know that when the DD is set up I will be on the cheaper tariff and it should be back dated but I just wish their system would work properly.

They're definitely a million times better than Npower.

[pigsDOfly]

They're a bloody nightmare. It's no good talking to the staff at the call centre. You need to tell them to put you through to the customer complaints department. And don't take no for an answer; for some reason they are reluctant to let anyone speak to that particular department.

They took £900 from me that they shouldn't have taken. Took me 3 months to get it sorted out but I ended up with quite a bit of compensation from them (had two lots of compensation so it added up to a nice sum in the end, but still would rather have not had the headache in the first place).

That was a about 3 years ago now. I thought they were supposed to have cleaned up their act. Clearly not.

I don't think any power company is great. Currently trying to set up a direct debit with Scottish Power; 3 times I've tried, apparently their system is faulty and refuses to let it happen. Meanwhile I'm on a more expensive tariff and I'm having to chase them all the time.

[listsandbudgets]

in happier news just checked my scottish power account to discover they've put my direct debit down by £30 a month. If anyone is thinking of swtiching, then try Scottish Power they've been a revelation - nice simple on line account,, actually pay large credits back without being asked (annually but even so better than npower who never did)

Npower only ever racked the direct debit up and up and up. I do not miss them

[listsandbudgets]

Thank you Walkwiththelonelyones.

They are telling me I've got an online account and I need to register it to view the bills However I can't do this without an account number. After posting I did finally find what they said was an accont number in the small print but when I tried to register it onlinne they said it was an invalid number.

I've sent them a tweet (in slightly politer terms than I've posted here!!). Perhaps taht will get some results though I doubt it they really seem to hate the public

[Jamrollypolly]

I was signed up to NPower by a unscrupulous agent who decided to forge my signature and sign me up. Could this have happened to you too?

[listsandbudgets]

I think the warrant is to checck the gas metre.

Deep sigh

[WalkWithTheLonelyOnes]

Right if you recieve a bill then you can get your mpan off the bill. This is 21 digits long. Or you can ring up the distributor for your area and they can send it to the address.
Then tell them they can check ecoes with your MPAN. They will see you're not their supplier.
To get through the phone queue try pressing * over and over. Works for scottish power queues.
Tell them that if they don't cease with correspondence you'll be contacting ofgem