Because they are fuckers. 
Keep changing direct debit date without warning or letter - I have told them writing on paper is what I need. This had led me to charges of £8 twice. Taking DD 2/3 days earlier than agreed date sometimes when bank said it goes after a weekend if the agreed date is a weekend.
AND, they have 'upgraded' my account 2 times, obviously because they get another 18 months and each time with the promise of a new router - not asked for but offered as faster. I have also rung on occasion to see where it is and been told a new one is ordered.
So where is the router?
I have had enough, AIBU to ring them up tomorrow, they are closed now, and tell them they have broken our contract by not sticking to the terms they offered and say I want to pull out of it?
BTW can I do that!!
AIBU?
to (try) and cancel my Talk talk/Tiscali contract?
youarekidding · 04/10/2011 21:37
WOW talktalk welcome to Mumsnet. 
Luckily for you, you have a very good CS representitive in the West London office who has made it worth while staying with you. He even admitted it was TT cock up so no getting out of that one. 
Do you do employee of the month? He get's my vote.
Just cancelled talk talk at the end of our contract after 24months of hellish b/band and phone service. I had transferred to them from Supanet, as TT were apparently better; I couldn't have been more wrong.
Customer service is appalling, from refusing to recognize me as a customer (even though we'd been under contract for over 6mths), to constant spamming with calls, letters and cold callers selling their services to me, even though I already had them. When I contacted TT to ask them to stop, they denied all knowledge, and at one point told me I must be imagining it 
As soon as the contract ended, I transferred over to Plusnet, who are fabulous. Since then, I've had three threatening letters from TT about paying for a service which I no longer have, cancelling my direct debit with them, and not paying a final bill (which they haven't sent us).
Talk talk are shite, avoid like the plague.
Erm..........what just happened, have never seen that happen before 
step don't call BT's technical support when you are already in a bad mood. DH told me off yesterday when I hung up on them 
. I called because service had cut out completely. They asked me if I knew what a cable was, said 'You do know it need to be plugged in don't you' and then suggested I go find a man and call back because he would be better able to understand their instructions. . I hung up and fixed it myself, just lucky it wasn't the line outside that was the problem.
Bt arent as bad as Talk Talk........they are worse, much worse! Were with TT now and its bliss compared to the hell that was BT. Everything was fine until there was a problem with internet connection and dodgy reception on line. Trying to make the call centre in accept we had a problem took 3 months of stress and calls and limited service. Once they admited there was a fault the experience went form bad to worse - BT landlines call centre blames broadband and vice versa. Trying to get an engineer out required the patience of a saint, then visits were cancelled and so it went on.
I phoned a call centre in tears once because at 1 point we were phoning then daily (it wasnt just internet, we could hardly use our landline phone plus we had a BT internet phone that disconnected every time the internet did) and got a manager from landline involved who helped a bit.
Suffice to say by the time we got the fault fixed we were ready to cancel. We got it working - for 2 days.........and then they disconnected us alltogether! I wrotye a 9 page complaint letter and eventually recieved nearly £500 in compensation, apparantly I have the dubiosu claim that it was one of the worst cases of customer service they have ever had to deal with!!
I laugh at cold callers from BT now that wasnt to to go back!
Well I rang
Went through to cancellations, confirmed my name address etc. Turns out router sent, not sure what happened to the othersthat had supposedly been sent BUT after going through problems and CS man reading back my adress they have the wrong house number. I asked how the hell that could happen when I have to confirm to to prove who I am??
So new router sent, DD set up from correct account - the one they were meant to have set 4 months previously, set from correct date as it should have been, and I have refund of bank cahrges and 2 months free line rental + some extra refund for compensation.
They really do not want me to cancel! I have told them that any hint of a problem I will go to OFCOM or equivelent company.
Watch this space!
Thanks everyone. Going to brave the call now. after a coffee
trills I'm never sure since the thread police started patrolling.
It is advice I want but also to know if IBU to try and cancel - not just having a hissy fit. I did want the hard hat advice though because it's easy to loose perspective when your mad.
I had problems with BT too bogey THEY cancelled my landline not me, because when I moved there was no cable down in the street and that got delayed by 5 months - not my fault! I contuned paying DD to cover the connection charge and they decided to cancel the contract and charge me £165 for the priviledge , oh and took the £130 I had paid towards connection fee towards it. It was rectified easily so that made up for it - however I transferred to tiscali because of it and not this!
Talk Talk are the sperm of the devil (a phrase gifted to me from Damn You Autocorrect this afternoon).
I hate them. It's interesting that they are changing the date of your direct debit to suit themselves, but they flat out refused to change my SIL's by two days when she asked them to because she had changed jobs and gets paid two days later than before now. Apparently there is nothing they can do, the date is fixed and can never change.
We had signed up with them and they made a mistake with our direct debit details, so they could not take payment. Instead of contacting us they cut off our phone and broadband. I tried to make a call and was put through to customer abuse services. I said I would pay with my debit card and give them the correct details to take payment in future. We had been with them for one month and I was expecting to pay £21.00. But I wanted to check before I gave them the card details. They wouldn't tell me how much we owed because my DH had set up the contract. They expected me to just give them the card info and take whatever payment they wanted. They also suggested I guess the amount and that if I guessed correctly they could not say I was right but they would stay quiet rather than say I was wrong .
Turned out I would have been paying over £70, because their cock-up had made them decide to charge us for two months line rental by then and the had added a £30 connection charge to the bill because we had been cut off.
When I asked why they hadn't contacted us before they cut us off they claimed that they, as the utility company who provided us with phone and broadband, had no way of getting in touch. Except by phone or email, plus they had our address because they sent the sodding router to it.
We got out of our contract when we moved house and they tried to charge us a £50 fee for updating our details on our existing contract but also make us start a brand new 18 month prison sentence contract with them as new customers.
They were also unable to connect our phone or broadband for four months after we moved because they were busy. Eventually we told them they were unable to keep up their end of the contract and they let us go.
So yes, you can do it. We did it. Just stick to your guns and ask for the cancellations people rather than customer services.
YANBU but all bb providers have awful customer service. BT have had my blood pressure through the roof this week. I have had no bb for a week because it takes 5 working days to reconnect after the phone line is connected. The only reason the phone line has only just been connected is that BT accidentally disconnected it in the first place (tbf the reconnected that within 24hr but are refusing to refund me line rental on that .
Sky told me I couldn't have bb at my old property because although they provided a service in my town I lived too far away from the exchange. Said exchange was 2 doors away.
nyx if it has been going on that long without resolution has your mum contacted Ofcom?
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