to expect a proper apology fro Mothercare for appalling service

[ChrisandChristina]

I have vowed never to use Mothercare again.

A sales assistant was so rude to my wife in their Brighton shop that she was reduced to tears.

The manager was useless when I complained to her and simply waffled on about investigating the incident I.E standard meaningless management speak

When I complained in writing to Mothercare customer services they sent us a £15 gift card to 'offset our disapointment'.... what an insult.

I will never spend another penny with them.

Just wondered if this was common for them and what experiences other people had had there.

[Ormirian]

Bit late but I have to say that you sound a bit unpleasant OP. Sorry your wife was upset but also sorry for the poor shop assistant.

So glad I don't work in retail

[CPtart]

Save your energy.....you will need it!!

[ilovesooty]

Are you going to bump every zombie thread about Mothercare just to make your point?