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MNHQ have commented on this thread

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Emails when someone posts on a thread - data protection issue

35 replies

jumblefun2 · 03/07/2018 17:22

As you can see I've registered again after deregistering to test something out.

Why do I get emails when someone posts on a thread I'm on when I never actually consented to that as part of the sign up process?

I was sure I hadn't and I just deleted and re-registered and I DEFINITELY didn't consent.

OP posts:

Report

FlibbertyGiblets · 03/07/2018 17:38

Is an opt-out thing I think.

jumblefun2 · 03/07/2018 18:00

Exactly my point. You can't have an opt out under GDPR. What legal basis are you using to send those HQ?

OP posts:

jumblefun2 · 04/07/2018 08:55

bump

OP posts:

CrochetBelle · 04/07/2018 21:00

bump

jumblefun2 · 05/07/2018 08:32

bump

I'd really like an answer HQ please :)

OP posts:

SoupDragon · 05/07/2018 08:36

Do you not consent to being sent emails in general by MNHQ?

juneybean · 05/07/2018 08:42

jumblefun2 · 05/07/2018 08:49

Soup. You can't, is my understanding. You have to consent specifically to each instance - you have to have what they call granular consent. I didn't tick any box to consent to anything being sent.

OP posts:

LastTrainEast · 05/07/2018 08:55

Sigh, even if you are right it's daft. When I eat in a restaurant I don't have to tell them I want a spoon on my table.

jumblefun2 · 05/07/2018 12:33

I'm also getting emails when I get @'d on a thread and I'm not sure I agreed to that either.

Any chance of a response?

OP posts:

AnyaMumsnet · 05/07/2018 13:14

Hi there everyone, sorry for the delay in replying. We're just looking into this at the moment and we'll get back to you when we have some more information.

jumblefun2 · 05/07/2018 13:42

I've just had an online chat with the ICO that was very illuminating.

Do you append IP address anywhere in your back office systems to the posts that people put on the forum?

OP posts:

KateMumsnet · 06/07/2018 13:50

Hi Jumblefun2

Thanks for this and sorry that it's taken a while to get back to you.

We made a lot of changes for GDPR (summarised over here) but since these notifications are a function of the forums, rather than marketing communications, it wasn't included in the work we did at that point. We're going to look into this now and report back asap - in the meantime you can turn it off by going to the top of your 'Threads I'm Watching' page (which includes threads you've posted on by default) and turning the function off.

You can stop receiving notifications when a MNer tags you by going to 'customise settings' - you can navigate there by going to the dropdown menu next to 'Talk' on any Talk page.

Thanks again - we'll get back to you on this soon.

MNHQ

jumblefun2 · 06/07/2018 13:58

Thanks for that Kate - I know I can turn them off. I chatted to the ICO and their view was that because it was an email I was receiving and because you could identify me in the background by both email address and by IP address, both of which are considered to be personal data, that it fell within the scope of the GDPR.

OP posts:

KateMumsnet · 06/07/2018 14:16

Thanks for the info Jumblefun - v useful. We'll get back soon when we've had a proper look.

jumblefun2 · 06/07/2018 16:30

Kate I've reported one of my posts - I'd like to have a chat off the boards please.

OP posts:

WhatToDoAboutWailmerGoneRogue · 06/07/2018 16:37

And this is exactly why GDPR is fucking ridiculous.

It’s a sad reflection of the snowflake society we unfortunately live in where people want consent for emails.

juneybean · 06/07/2018 16:39

^ yup people need to get a grip

DanielCraigsUnderpants · 06/07/2018 16:43

Consent is not the only legitimate basis for processing.

jumblefun2 · 06/07/2018 16:46

I know.

There are six legitimate bases for processing.

OP posts:

WhatToDoAboutWailmerGoneRogue · 06/07/2018 16:51

I think this is pretty applicable here.

Emails when someone posts on a thread - data protection issue

LighthouseSouth · 06/07/2018 16:53

"It’s a sad reflection of the snowflake society we unfortunately live in where people want consent for emails"

Genuinely baffled by this. Why is it a bad thing to have legal agreement for emails?

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jumblefun2 · 06/07/2018 16:54

I didn't make the law. It is what it is. I'd rather see MN become compliant than be reported for non-compliance.

OP posts:

BackToTheFuschia7 · 06/07/2018 16:54

Don’t know why people are being rude to the OP. She’s making a valid point and GDPR rules protect the consumer/ customer. The op is right to raise a potential breach with HQ.

jumblefun2 · 06/07/2018 16:55

And how much would you all be relying on that law for Jeffreygate or Emmagate?

It's the predecessor to GDPR, the DPA, that Emma broke when she took data from MN without permission and published it all over twitter.

OP posts:

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