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Has anyone used the Nationwide (via call centre) for a mortgage and how long did it take to be agreed?

(109 Posts)
CuddyMum Thu 11-Apr-13 09:52:15

My application was processed yesterday (after many lengthy conversations and system crashes). We are porting our existing mortgage and adding a new mortgage for the house we are buying.

The call centre estimate 6 weeks to process but in reality, how long should this take?

CuddyMum Mon 29-Apr-13 17:15:42

I have chased to see if they have received the report but they tell me it probably comes via fax and will take 24-48 hours for them to update my case. I have been advised to call again same time tomorrow.

CuddyMum Tue 30-Apr-13 11:51:37

Had a message on my phone today from Nationwide asking me to call re an update to my mortgage. When I called there was nothing on my records and the case was still suspended but I should call again in 15 minutes in case someone was still typing on my file. So, I called again, got through security yet again and explained everything again! Was told the surveyor had not recommended the property... hang on - they were clearly reading the old report. They've had to chase via panel services who confirmed that they will fax the revised surveyor report over but that there is a backlog. Now I have to call again later today to see if this has happened so that my case can be progressed and passed to the underwriters. Nightmare! I will never use a call centre for a mortgage ever again. sad

Oh no! This is crap sad

Must be time for wine

CuddyMum Tue 30-Apr-13 16:37:33

I just called for an update. The report has now been successfully passed to the underwriters and is in a queue. Should take about 2 more days unless of course they need anything else from us!

Can't have wine as have to go out but am making up for it with brew.

Phew, fingers crossed!

Notyetthere Tue 30-Apr-13 17:22:11

Cuddy they have had you jumping through do many hoops! It's like another job on its own trying to keep on top of everybody. Good luck hope they get a move on soon as your timescales are pretty tight..

CuddyMum Tue 30-Apr-13 17:25:09

It's a good job that I work part time, as I don't know how any of this would get done.

I am in a permanent state of feeling ill atm

CuddyMum Tue 30-Apr-13 17:28:45

I know what you mean. I'm sure I shall come down with something once all this is over.

Ragwort Tue 30-Apr-13 17:34:56

Hope your mortgage gets sorted quickly. We had shocking service from Nationwide - we have banked with them for over 20 years, had another mortgage with them, all paid off, and just wanted a very small new mortgage to enable us to get a buy-to-let property blush. We had over two thirds cash & so relatively speaking it was a small amount to borrow against the value of our mortgage free property (about 10% of its value).

It took forever, we were seriously unimpressed. We made a strong complaint afterwards and got three bottles of wine hmm.

oh dear Ragwort sad

CuddyMum Wed 01-May-13 16:26:08

Things are not looking good. Just called for an update and my case has been suspended again and notes from the underwriters to say that they are unable to proceed with my application as the property is not suitable security to lend on!!! WTF! I am actually going to cry!

CuddyMum Wed 01-May-13 16:33:59

Sweet Jesus! The underwriters have been looking at the wrong bloody survey report. They are escalating and I should know by close of play tomorrow. I did shed a tear whilst I was on hold!

Notyetthere Wed 01-May-13 23:37:22

Oh Cuddy that is shity!!! It's like everything that would have gone wrong in the underwriting circle did. Hope they sort it out for you tomorrow. We need some good news from you soon and I have a feeling you will finish this week on high.

CuddyMum Thu 02-May-13 15:38:09

I HAVE THE MORTGAGE OFFER (and yes I am shouting)!!! Yipee!!

Fantastic! So pleased for you smile

Got our IFA to call today, our home report is now out of date sad so we have to arrange another one grrrrrrrr

Notyetthere Thu 02-May-13 17:29:54

Well done Cuddy!!!smilesmilesmile
I will have a shot of brandy on your behalf!!! 3 weeks till you move, I think it can be done. Good luck..

CuddyMum Thu 02-May-13 18:23:24

Thank you notyetthere.

Oh no, pretty - I can't believe you have to have another Homebuyers report done. How old is the first one?

was done end jan, appear to only last 3mths! sad

CuddyMum Thu 02-May-13 21:01:03

Really? That's awful. Surely, nothing will have changed in 3 months. Poor you. sad

As you've already seen the Homebuyers can you not just get the valuation survey done?

bank want updated homebuyers sad just getting so frustrated by the whole thing. i hope the end is in sight

CuddyMum Thu 02-May-13 21:38:53

That is dreadful and what a waste of money. I hope this is sorted soon.

Me too. DH is going to call today, and see if it can be done ASAP. Shame about the bank holiday, its just going to delay everything even more sad Originally, I had been looking at today to give nursery and landlords our notice (obviously had we had offer) but thats not happening. I can see there is going to be an overlap, which means I will be paying rent and mortgage and two different nurseries for at least a week, possibly even more sad

Notyetthere Fri 03-May-13 08:38:50

Pretty even after we received the mortgage offer we dare not give LL notice until we exchange! It could FTB nerves maybe hmm since all searches have been completed, only one response to enquiries left and then exchange; surely we can give notice now? I too dread the crossover where mortgage and rent will happen at the same time.

It was something we didnt take into account for either sad i am petrified! just want to know either way. my eldest will have to move school to, would prefer her to have a little time at the new school before holidays and youngest starts after summer too. cant buy uniform etc sad i knew it was stressful but come on sad

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