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Legal matters

Neighbour Complaint

17 replies

Bexicle22 · 02/01/2020 18:03

Not sure if this is in the right place! I'll try and make this as short as I can.

We live in courtyard. There are a few privately owned cottages, a row of terraced houses just outside of it and then a row of new build social houses. We live in one of the new builds. In front of our property, we have a driveway with space for two cars. Because it is a courtyard, we don't have any outside kerbs that extra cars can park along. There are a number of other parking spaces, however. Some of them are designated to the other houses in the courtyard that don't have drives. These are numbered (according to house number). There are also about 4-5 visitor spaces marked with a 'V'. When we moved in 2.5 years ago, we were told we could only use our driveway and visitor spaces and not the numbered residential spaces. We have done this the whole time we have lived here with no issue.

A few months ago, friends of mine were visiting. There wasn't enough room on the driveway so one of them parked in a visitor space. She had a few drinks and so didn't drive home. When she picked her car up the next day, she had a ticket on her windscreen off a private company to say she was being fined £100. We were all a bit confused. There was a new unlit sign that had been put up next to the residential spaces saying that only permit holders could park in residential spaces. It didn't say anything about the visitor spaces.

There is an old woman who lives in one of the terraced houses just outside the courtyard. She parks her car in the courtyard. She is a constant complainer, you probably know the type. Anyway, I believe she has an issue with there being social housing tenants living near her. I had zero doubt that it was her that had reported my friend's car. A week or so after this, I received a letter from our housing association saying a complaint had been made RE parking against our address. After speaking to them, they said that the person had complained about someone parking in a residential space which was not the case and that they did not see any issue with people using any spaces marked with a 'V'.

My suspicions about who made the complaint were confirmed about a month ago. My sister and her partner and baby moved in next door. Her partner temporarily parked his van in a visitor space while my parents had parked on their drive. I heard some hysterical screaming outside my house so I stood in my hallway to listen. The woman in question was stood outside my door, yelling at my sister and her partner (and my one-year old niece who was with them), threatening them. She had been out taking photos and videos of his van and said she was taking him to court.

She is not the land owner. She is just a resident who sees herself as the sheriff of the courtyard. Two days after Christmas, she had a traffic warden out shining torches into cars and writing tickets for any visitors that didn't have a permit (the residents have never had permits up until recently, we've looked at all of the cars and the permits start dates were the end of November this year). The thing is, she cannot physically see these spaces from her house, especially in the dark. She has to actually come out and patrol the courtyard checking up on people.

It also begs the question how she knew that the friend who parked in the visitor space overnight was at MY house. The only way she could have known this was if she was monitoring my house for 12+ hours. Again, she cannot see my house from hers.

I, and I know other HA residents, feel harassed by her. She watches our houses like Big Brother and she has no issue screaming and threatening residents even in front of their children. For this reason, I would not allow my daughter to play out in the front because I expect this woman would find some sort of nuisance with it and I don't doubt that she would happily confront my child, and having seen how aggressive she can be, I don't want my daughter being put in that situation.

I want to put in a complaint about her. About her surveilling our homes, for screaming and using threatening language towards residents. Even if nothing can actually be done about her, I want her to know that it is not acceptable to use such intimidating behaviour and language towards people. She has no good basis for it. There is absolutely nothing to say that we must not use visitor spaces and we have been told by numerous people that we are indeed allowed to use it. And even if there was, that absolutely does not warrant someone screaming in your face. We no longer use the visitor spaces, we have people park across the bottom of our drive if there are more than 2 cars. Unfortunately that makes it difficult for this woman to get down the road to her parking space but that's the only other place we can park if she says we cannot use the visitor spaces.

I just wondered what the best course of action would be RE reporting her harassing behaviour? I would assume the council but a few people have told me it would be a police matter. Her behaviour is threatening and causing distress but she isn't a physical danger so I'm not sure if that's the best way to go.

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BoneyBackJefferson · 02/01/2020 18:19

Report her back to the management company and also complain about tickets being given to people in visitors spaces and get them to write to her.

Also get confirmation in writing of the need to have a permit to park there.

If she persists and keeps harassing you, family or friends then report to the police.

You could also get a solicitor to write to her informing her not to keep harassing you etc.

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CatintheFireplace · 02/01/2020 18:28

I think you need to get confirmation of what the facts are re visitors parking. If she was technically in the right then I don't know what you can do. If she is making malicious allegations about you then speak to a solicitor.

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BoneyBackJefferson · 02/01/2020 18:52

even if she is in the right about the parking she has no right to harass the OP and her friends and family.

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Jonb6 · 02/01/2020 19:01

Using behaviour causing fear or distress is a police matter.

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agonyauntie2020 · 02/01/2020 21:17

Why not just write to her directly, enclosing a copy of your right to use the Visitors' spaces, and saying her behavior is unacceptable. Say in your letter that if necessary you will go to the police and report her. If she doesn't stop, go to the police, show them your letter (ie your attempt to sort out any misunderstanding she may have in a neighborly way).

I do not understand why parking across the bottom of your own drive would make it difficult for her to get by. If you are doing this passive-aggressively, consider your own actions. After you clarify with her you can use the space marked for visitors, for visitors, do so. Don't make things difficult for her (don't give fire air).

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Bexicle22 · 05/01/2020 07:48

Honestly, I don’t want any dealings with her directly. She is clearly unreasonable, as demonstrated when my sister and her partner tried to talk calmly with her to resolve the situation which only made her scream at them louder.

For reference, yesterday we pulled in to the courtyard around 5.30pm and noticed an ambulance parked in a visitor space. The side door was open and there was nobody inside so they’d obviously been to a house call and the paramedics were cleaning up/having a break. When we got out of the car, we noticed the woman watching from her bedroom window (I previously thought she couldn’t see the car park from her house but it seems if she really strains herself she can, just about). Next thing, her husband appears and tells the paramedics that they have to leave as they cannot stay parked in a visitor space. AN AMBULANCE.

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flickeringcandle45 · 05/01/2020 08:08

I would ignore her. Direct contact always results in an escalation.

The matter is simple. Either people are parking legally in visitor spaces or they are not. If the by laws say they require a permit to park in visitor spaces and they do not have one, the wardens will take enforcement action and they will have to pay. If there are no such by laws they will not have to pay. If the by laws were not properly published eg by visible signs they will have grounds to appeal.

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MarieG10 · 05/01/2020 08:48

You mention your friend getting a£100 ticket. Is this a charge from a private parking company? If it is then I would worry more about them to start with and be clear exactly when and where they can issue charges as most of them are complete rogues, to the point the government has had to legislate to bring on mandatory codes of practice as they largely ignore any of the rules of their trade association. If you couple that with a vexatious neighbour they will be constantly out issuing charges

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TreeTopTim · 05/01/2020 09:05

First thing that needs to be done is get written confirmation on what the spaces are for ie. Permits or Visitors.

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Bexicle22 · 05/01/2020 11:17

My friend who got the ticket has written to them already. They are a private company and they did not have an email address or phone number, only an address to write to so she’s not received a response as of yet.

The parking situation is really by the by, however. My main issue isn’t whether we can park there or not. I don’t believe there is any need for her to watch mine, and others, homes constantly like a human surveillance camera and I don’t believe there is any need to scream and threaten people when asked why she is doing this. Even if it came to light that the sign was just very poorly worded and we were in fact not allowed to use the visitor spaces, that’s not a problem at all. And I would have had no issue with her coming to knock on my door and just say politely “sorry to bother you but you’re actually not allowed to have visitors to your property use those visitor spaces”. I still would have double checked it but I certainly wouldn’t have wanted to complain about her. It’s the throwing around abusive language in the middle of the street in front of young children and being constantly watched so that I’m afraid to even sneeze in front of my own house that I have a problem with.

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BubblesBuddy · 07/01/2020 09:53

It’s not normal to require a permit for a visitor space in a private parking area. If a permit for visitors is required, who issues it? If that’s not been communicated to residents, it’s a scam isn’t it? Like the “fine”. If the company that issued it isn’t registered, it’s a scam.

I would report the resident to the police. They might have a word with her but her the facts about the parking arrangements straight first. Who can park where. Get clarification from your deeds.

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Cohle · 07/01/2020 10:00

I do think you need to clarify the parking situation. You might feel it doesn't matter much but clearly it matters this woman and, whilst nothing excuses verbal abuse, it's much less likely to be deemed harassing behaviour if she's actually right.

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Ayemama · 07/01/2020 10:19

If she behaves in a threatening manner it doesn't matter if shes right or not, you should report her to the police. shes stopped you from using your own garden with her behaviour and is screaming at people in the street in front of kids that just isnt acceptable. try film it next time if you can.

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viques · 08/01/2020 13:03

I would print out a large sign saying

" This car is legally parked in a visitor space. Please direct queries and complaints to XXXXX at the Management Office Telephone 1234567. "

Put it in visitors cars.

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viques · 08/01/2020 13:07

In fact I would print one out for all the HA tenants. and laminate them too!


No need to refer to the woman's age btw. Casual ageism is as unpleasant as casual sexism, racism and all the other isms.

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CoraPirbright · 09/01/2020 19:10

An ambulance!! Good grief 😡

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Antihop · 09/01/2020 19:14

I would talk to your local council antisocial behaviour team about her.

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