I sometimes use an agency who supply me with an ad hoc nanny on the rare occasions that I need one. So rare that the last time I used them was last summer which is when I signed a contract with them.
I had to cancel a recent booking for reasons beyond my control however the agency want to bill me the full amount for the day.
I understand that they have to charge a fee, which of course I am more than happy to pay. What I don't agree with, is the amount, which in my opinion doesn't reflect the actual loss to the business.
Further info so I don't drip feed; I cancelled 18 hours before the booking was due to take place. T&C's stipulate 48 hrs notice. T&C weren't included at the point of booking last week and also nowhere on their website. I've requested a copy but no response yet. I attempted to call twice earlier in the day but there was no answer hence why I emailed to cancel. Apparently they have had connectivity problems as well as a member of staff on leave.
I'm being bullish about it and I could do with a little perspective. I'm not willing to pay £150 for a service I didn't receive.
To put it into context the hotel that we were meant to be staying at this weekend have waived their cancellation fee. We can't go for the same same reason.
Please or to access all these features
Please
or
to access all these features
Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.
Legal matters
Nanny cancelation fee
14 replies
Lamu · 18/03/2016 16:35
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.