I've always been very impressed with Brabantia Customer Service. Last week the 'prong' on the lid unit of my Touch bin (that the catch clicks into), snapped off.
I called them, hoping they might send me a new lid, as I'd read how good they are at replacing.
I told them the bin was 5 or 6 years old and asked what they could advise.
They sent me a link to their online spares page, and said they could replace for free, but only if I had proof of purchase. I replied saying I had no receipt after 6 years, and I couldn't justify paying £34 for a new lid.
They replied with, "sorry about that, thanks for letting us know!!"
Seems they'd been too generous in the past and have changed their policy.
Anyone had similar dealings with them recently? Should I give up or persue it?
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Brabantia bins
41 replies
3catsandcounting · 22/03/2016 20:10
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