Hi bought some brushes BNIP. Seller says they haven't been opened or used. Unfortunately one of the set has a hair on it and the others have been used too. Should I just leave it or give seller a chance to explain before I leave negative feedback?
As far as I understand it instead of sending back item as I would incur a postage charge I just leave feedback which outlines my experience or do I give seller the chance to resolve matters perhaps with a partial refund and I can keep brushes?
It's what I had to do on amazon when I sold a psp game. Buyer left negative feedback without consulting me. However we resolved situation as I refunded his money and let him keep item. He then retracted the negative feedback. however I have no proof the game was dirty as he claimed only that he wasn't happy as I had said it was in good condition. Point being it still worked as do the brushes iyswim.