My shopping was due between 5-7pm tonight.
7pm came, no shopping, no phone call. So I called them. How late is it running I asked?
I'll phone the store and find out and they'll call you back, I was told.
Half an hour later - no shopping, no phone call. I called back. This person said they would phone the store and find out what was happening and the driver would call me back.
20 minutes later - no shopping no call.
I called again. This time I am told it is on its way, they can't say what time, they are having 'van problems'.
at 20 past 8 it finally shows up.
Missing the bag of frozen items. AND the receipt shows that the total cost of shopping was nearly a fiver less than they took off my bloody card!!!
So I phoned up. Explained the bloody FARCE and that my frozen items were missing AND that they had taken nearly a fiver more than the shopping came to.
Apparently that's just what they've 'reserved', not what they'll take and they took the details of the missing items and will refund them. This will take 7-10 working days.
So I have NO frozen food AND they have all my shopping money so I can't get more fucking frozen food to manage from now until the 7-10 working days when they will give me my bloody money back!
And then, then she said "I will send you a voucher for free delivery on your next order"
Well.
HAHAHAHAHAHA
I laughed my head off.
I said Do you really think I will order from you again? I'm going back to Tesco.
grrrrrrr
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AIBU?
To laugh in the face of the asda woman when she said she was going to send me a free delivery voucher?
34 replies
HecatesTwopenceworth · 16/06/2009 20:37
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