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To expect a Dualit toaster to last more than two years?

(34 Posts)
Elizabethtailored Sat 25-Feb-17 12:55:22

I have always wanted one and loved mine until it started blowing the electrics for the whole house.

Unfortunately John Lewis tell me it is out of warranty after over two years of use and they won't help.

I thought under the Salenof Goods Act I had a bit longer but is it unreasonable to expect a toaster to last for more than two years if it is an expensive one?

I don't know which brand to fork out for next angry

barinatxe Sat 25-Feb-17 13:03:43

YABU I'm afraid. After two years you are long past the "reasonable expectation of it working" phase.

Think about it, if manufacturers expected the product to last for years, they would be happy to slap on a five or ten year guarantee. Why do some knives come with a 30 year guarantee? Because the manufacturer is confident it will last longer than people's memory of where they purchased it or where the receipt is.

Remember that an expensive product will not necessarily last longer than a cheap one. You are paying for the brand, for the appearance, for specific features perhaps. But these things do not mean that the components are better or that it will last longer.

Elizabethtailored Sat 25-Feb-17 13:06:38

Thanks. Any recommendations for a new brand?!

elodie2000 Sat 25-Feb-17 13:07:13

Same here. I have had cheap Argos toasters last longer.

GreenGinger2 Sat 25-Feb-17 13:08:32

Ours is still going after 16 years.

You can replace the heat things( non techy person),have you tried that?

ComputerUserNumptyTwit Sat 25-Feb-17 13:10:03

I thought Dualit had some kind of million year guarantee, or that they repaired toasters for you, or something along those lines. Have you looked on their website?

Licketysplits Sat 25-Feb-17 13:10:29

I've had mine about 10 years with no problems! It's not one of the 'proper' Duality ones though it's their version of a normal toaster, they are much cheaper. Mine's an older model of this one m.johnlewis.com/dualit-lite-2-slice-toaster-with-warming-rack/p/231618602

BakeOffBiscuits Sat 25-Feb-17 13:11:13

We've had ours for 14 years, so yes it should last longer.

And the Sale Of Goods Act has been replaced with another law which basically gets rid of the "reasonable expectation" clause. sad.

I found this out last week as my Bosch dishwasher, only 2 months out of its 5 year warranty, is unrepairable. I tried the "Sale Of Goods" act speech and the John Lewis chap googled it and showed me that it has now been replaced.

SpongeBobJudgeyPants Sat 25-Feb-17 13:11:39

I would expect it to last longer yes. That's why you pay quite a bit more for them, surely.

AlmaMartyr Sat 25-Feb-17 13:12:50

I've had my Dualit for 11 years and still going so yes I would expect to last a bit longer. Could you try approaching Dualit themselves?

Philoslothy Sat 25-Feb-17 13:13:09

Our is about 20 years old, still going strong. It should definitely last longer than a few years

MatildaTheCat Sat 25-Feb-17 13:15:47

I've had mine for many years and am an ardent toast fan. Before that I had an incredibly cheap one which lasted 15years and was still working when I replaced it.

I think you've been unlucky TBH. If they are used in professional kitchens as I believe the often are,mthe you are built to last.

Have you contacted Dualit directly? Or get a local person to have a look, blowing electrics for the whole house must indicate some fault that could be quite straightforward?

ActuallyThatsSUPREMECommander Sat 25-Feb-17 13:17:29

Contact Dualit, or replace the plug

Libitina Sat 25-Feb-17 13:17:54

Please return the appliance to the store or retailer where purchased.

We do not have any listed off-site recommended repair agents at present. If your appliance fails to operate properly, while in use under normal household conditions and within the warranty period, please return the appliance to the store or retailer where purchased. Some retailers may offer a different warranty period to the standard, please check with your retailer for details.

We do have a Dualit repairs service for UK customers only. You can have the product sent in to us, boxed up with a brief description of the problem, your contact details, a return address and a copy of proof of purchase. Upon examination, if a fault is found and the item is not within warranty, a quote will be sent out for the cost of repair. Please send to the following address:

Repairs Department, Dualit Ltd, County Oak Way, Crawley, West Sussex RH11 7ST
Before you send any item to us, we suggest that you contact Dualit Customer Service on 01293 652 500, to discuss the nature of the fault.

Taken from the Dualit website. Mine is just over a year old and after spending a ridiculous amount for a toaster, I'd be expecting it to last longer than 2 years.

Elizabethtailored Sat 25-Feb-17 13:19:20

No have not approached Dualit as thought my contract was with John Lewis.

All the people saying they had had theirs forever and ever- that is what I had heard/ thought but the internet seems to be littered with people with the same problems.

Elizabethtailored Sat 25-Feb-17 13:20:02

Thank you Libitina. I will give them a ring.

Elizabethtailored Sat 25-Feb-17 13:20:31

Had forgotten how painful grilling toast every morning for two kids is and remembering to turn it before it goes black!

eckythumpenallthat Sat 25-Feb-17 13:21:34

When DH and I got our first house I really wanted dualit couldn't afford so went for a delonghi 4 slice one. 7 years later it's still going strong.

Sunnydaysrock Sat 25-Feb-17 13:25:24

Sounds really silly but our Duality kept tripping the electrics. I contacted them and they said to check there wasn't anything stuck in the toaster as that could do it. I thought they were being ridiculous...Turns out there was a rogue sultana from a hotcross bun stuck in the grill bits. Removed it and it's been fine ever since. Thought I'd mention it...Just in case. Ours is 6 years old, yours definitely should last longer.

Sunnydaysrock Sat 25-Feb-17 13:25:56

#Dualit..

KC225 Sat 25-Feb-17 13:30:09

Rogue Sultana. Hahahaha

Elizabethtailored Sat 25-Feb-17 13:34:15

Ooh- there have been a lot of hot cross buns lately. Will inspect...

twilightcafe Sat 25-Feb-17 13:35:23

Can I ask a silly question? Could the plug be the culprit?

Elizabethtailored Sat 25-Feb-17 13:37:24

The plug itself? Not a silly question and I don't remember my gcse physics. You mean change a fuse??

twilightcafe Sat 25-Feb-17 13:41:20

My knowledge of plugs is about the same as yours grin

If the house electrics are blowing, them I'd change the plug fuse and see if that made a difference.

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