sports direct

[WhyCantIuseTheNameIWant]

I got dd some trainers from sports direct earlier this week.
I wasn't convinced about the fit. The nice man helping said the were ok. He poked and prodded her.

He said take them. Wear them indoors and see if they are OK. If they aren't, we can bring them back.

We did. They weren't. She had very red toes.
Took them back. Got refused any form of refund or replacement as there was a tiny piece of grit in the tread.

The shop floor (and consequently her socks) were filthy.

But because of this, she must have worn them outside and I must be a liar.

She is 3. I know when she goes outside, as I'm in charge of the door...
I also know my garden is knee deep in mud, so white trainers would not stay white for any time.

Aibu in expecting the refund or swap they offered before I bought the shoes?

[SouperSal]

Sports direct have a "statutory rights only" returns policy.

[acasualobserver]

Ask to speak to the manager, then the manager's manager and so on until you get a refund. Their position is ridiculous.

[NoAdventureNoTime]

They're rubbish, I bought some kids shoes tried one on dd before buying. I get them home and there's two different sizes in the box, when I returned them they apologised but would only give me a credit note

[WhyCantIuseTheNameIWant]

Just so you can see how filthy they are...

[WhyCantIuseTheNameIWant]

I'm going to see if I can remember my twitter log in details!

[KamMum]

Take them home, wipe them over then go back to the store and try again. If its the same manager on duty, just say you spoke to head office who advised you to try again.

[WhyCantIuseTheNameIWant]

If I wipe them, they will probably end up dirtier!
I will go in to a different branch tomorrow...

[WhyCantIuseTheNameIWant]

Half the stripes look darker due to the shadows...
They are spotless, apart from that tiny stone.

[RaarSaidTheLion]

And they've usually got such a good reputation too