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to close PayPal dispute? More a wwyd.

(35 Posts)
SpringtimeSun Fri 11-Dec-15 14:16:28

I placed a $200 Etsy order way back in September for some personalised items for my kids Christmas. They had a six week turnaround, that was fine.

After 6 weeks it was marked despatched. Great.

1 month later it still hasn't landed in the UK, so I contacted her to ask her to look into it. She replied that she was very sorry etc and would look into it but a week later nothing else. So I opened a PayPal dispute. That got a response.

She said by opening a case she had taken her kids Christmas money from her PayPal account. She did provide a tracking number but made no effort to help find out about the whereabouts of the parcel. The tracking number showed it was only actually posted on the day I contacted her ask where it was. 1 month after my email to say dispatched. I called USPS myself but they need to speak to the sender.

So the tracking shows it was posted on the 24th November but no updates after it left her local post office. USPS will look more into it if she contacts them but hasn't yet.

But now she claims her husband has been paid off and wants me to close the case and so she will keep the money but if it doesn't turn up that will be it for me, I will get nothing.

Should I close it? I don't really want to but I don't want to be heartless and "wreck her Christmas " wwyd?

Glitterkitten24 Fri 11-Dec-15 14:19:41

Erm.. No chance I'd close it!
She could expedite the whole thing by contacting courier, seeing where your goods are- she hasn't even done this while she's complaining about being out of pocket, there is no chance she'll do it if the case is closed!

FrozenPonds Fri 11-Dec-15 14:20:31

Don't close the case!

The seller has hardly proven themselves honest and trustworthy so far.

I'd assume they'd be having a very lovely Christmas indeed, selling personalised stuff to the tune of $200 a pop, with no particular haste in actually fulfilling people's orders.

y0rkier0se Fri 11-Dec-15 14:25:54

Yes don't close!

AnchorDownDeepBreath Fri 11-Dec-15 14:26:18

When it arrives, she'll get her money refunded.

From her behaviour so far, it looks as if she didn't intend on posting it and just hoped to get your $200 as Christmas money. It's very suspicious that she sent you a dispatch notice a month ago, and then posted something on the exact day that you enquired - did she have the things personalised and sat around waiting, or has she posted an empty box/something else?

When the items turn up, you'll close the case if you're happy. If they don't turn up or they aren't what you expected, that's her lookout.

ItsAllGoingToBeFine Fri 11-Dec-15 14:28:49

Do not close the case! She is trying it on...

Allbymyselfagain Fri 11-Dec-15 14:30:29

If you're charging $200 for an online order you get it out the door ASAP and make sure the buyer is bloody happy! You don't fartarse about, lie about dispatch dates and then not chase the courier. Keep the case open, once you close it you have no comeback. Would you walk into a shop, pay them for something and then let it drop when it didn't arrive? This woman is working as a business, treat her like one. Her crappy Christmas is none of your problem.

cuntycowfacemonkey Fri 11-Dec-15 14:31:27

Definately don't close the case!

firesidechat Fri 11-Dec-15 14:34:10

Don't close the case. Sob stories are two a penny and highly likely to be a fantasy to get herself off the hook. She lied, she didn't supply the goods. See it through to the end.

In the unlikely event that the story is true, then it's an invaluable lesson in how not to run an online business.

honeysucklejasmine Fri 11-Dec-15 14:34:36

$200! Not a chance! It's not tour fault she hasn't fulfilled the order and her kids and her husband are certainly not your problem.

teacherwith2kids Fri 11-Dec-15 14:35:13

Don't even think about it. Keep the case open - and is there anything more you can do to get her to contact USPS?

It all sounds VERY dodgy to me. Does Etsy have a feedback / report type function that you could use or threaten to use unless she chases USPS?

firesidechat Fri 11-Dec-15 14:36:36

Make sure you leave feedback too. Other buyers need to be warned about sellers like this.

SocksRock Fri 11-Dec-15 14:37:00

If you close the case you can't open another. Leave it open and get your money back

notquitehuman Fri 11-Dec-15 14:41:47

Some people who are desperate for money will list things on ebay/etsy that they never intend to dispatch. They'll stall the buyer for a few weeks, knowing that paypal will eventually refund. It's cheaper than getting a payday loan because there's no interest. I do wonder if that's what she's done here, thinking that she won't need to pay you back until the new year.

I wouldn't close the dispute. If she was really hurting for money she would be doing all she could to track the package or sending replacements ASAP.

Enjolrass Fri 11-Dec-15 14:41:49

She is talking shit.

Her story won't even be true.

Don't close it. My dad was in the police and in, there were loads of stuff like this going on.

2 women spent £5000, as. They saw an add asking for someone to adopt a dog or it would have to be put down. They kept giving more and more to reduce this dog which was being flown from Sheffield to Wakefield airport. There is no Wakefield airport and Sheffield is a 30 min drive.

The women just couldn't understand there was no dog. They were told to stop giving money, but they genuinely believed there was a dog and if they stopped paying it would die.

There will probably be no kids and no redundant dh

Tiggeryoubastard Fri 11-Dec-15 14:45:21

Tell the lying, thieving bitch to fuck right off! Make sure you push this all the way. She obviously had every intention of ripping you off. And leave feedback if possible. Oh, and name and shame.

DartmoorDoughnut Fri 11-Dec-15 15:24:01

As above, don't close it and def name & shame

Epilepsyhelp Fri 11-Dec-15 15:27:33

How dare she emotionally blackmail you??

Have you confronted her lie about having posted it?

Just tell her if she wants her money she needs to chase the parcel company.

whois Fri 11-Dec-15 15:29:19

Keep the dispite open. She's clearly trying it on.

Enjolrass Fri 11-Dec-15 15:36:17

Just thinking about this.

I ordered a personalised phone case for my cousin from a women who advertised on FB. It didn't arrive so I messaged her. Turned out her baby was born prematurely and was sick in the hospital but she would complete it asap.

What she didn't know is that we had a mutual friend who recommended her. A week later, When I mentioned the baby being ill to our friend she looked gobsmacked and assured me she was still pregnant, she had seen her the day before.

So I messaged her again telling her I knew her friend and she told me she was still pregnant. I threatened to open a dispute and she gave me my money back. 2 days later the page was closed.

I couldn't believe someone would lie like that about their baby.

People lie about anything when it comes to money.

sadwidow28 Fri 11-Dec-15 15:38:48

Keep the PayPal dispute open. That is the only way you will get a refund.

I doubt that you will ever receive your personalised items - but at least you can buy something else.

SpringtimeSun Fri 11-Dec-15 15:44:13

She claimed to have meant to update the status, so I would know it had been delayed but 'accidently' marked it despatched. It's just such a coincidence that it was the same day as I sent my original enquiry that she did actually post it.

I think she has fulfilled the order as I saw a photo of my order on her blog but it is personalised character letters for each of my 3 kids names, so in theory she could use these letters again for any order.

grundrisse Fri 11-Dec-15 16:12:34

I think I'd say something like: 'I'm afraid to say that my level of trust in your business has been diminished by the fact that you initially said this item had been posted on X, when in fact it wasn't sent until X. I understand your explanation that this was an accident, but I still have some doubts about this. In addition, I have been disappointed by your lack of assistance in tracking this parcel, particularly given that USPS said that they could speak only with the sender to determine its whereabouts. I'm sorry that this situation is causing you inconvenience, but it has also cost me considerable amounts of time and energy chasing up this order, when I had hoped for a quick and convenient process. Furthermore, if I close the case I will lose any ability to get a refund on the order should there be any further issues with it.'

SpangleDragon Fri 11-Dec-15 16:15:44

oh for goodness sake - she's pulling a fast one!

Homemadearmy Fri 11-Dec-15 16:20:51

I wouldn't bother contacting her at all again. If it arrives close the case.

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