To think I should not clean up people's dog poo

[raltheraffe]

About a month ago a disabled friend of DH said he wanted his home cleaning. DH asked me to do it as I run a contract firm and I reluctantly agreed. DH had been led to believe this was a one-off clean. As it was a friend of DH I agreed to do it at a reduced rate. I used to run a domestic cleaning firm but closed the firm down as I did not enjoy it, so now I do commercial only.
I turned up and did the 2 hours as arranged and then DHs friend asked me to come back next week. I was a bit annoyed about this as I do not like doing private houses and had really done it as a favour.
Went back next week and he wanted 3 hours I did at the reduced rate.
Went back today and when I got in he said that the dog had made "a bit of a mess" in the kitchen. Went in kitchen and there were 6 poos and 5 wees. Clearly the dog had been kept in the kitchen for some time to allow this amount of waste to accumulate.
I point blank refused to clean it and so he did it but made a big issue out of the fact his disability is playing up and this is very difficult for him.
He placed all the excrement in the kitchen bin and said he still wanted the bin cleaning out.
I personally view this as majorly taking the piss. Although he is disabled he is able to let the dog into the back garden to allow it to do its business. Judging by the amount of mess the dog must have been kept in there for over 24 hours (I have 2 dogs and so tried to guestimate the length of time the poor dog had been locked in there).
Now considering not going back. Feel like a good deed has become a duty and he is taking the piss.
Please tell me if you think I am a heartless cow, I appreciate frank feedback.

[Alisvolatpropiis]

Just tell him if he wants it to be a regular thing he will have to pay the full rate as you don't usually do residential homes and as such is taking you away from your main line of work?

[Shakirasma]

YANBU. You are a commercial cleaner, not domestic. You did the job as a favour and that should be the end of it. Do not be guilt tripped into doing this, it's not your responsibility.

[KissMyFatArse]

Poor dog!!! That's not on, it's been confined all that time so clearly not being walked either never mind out to the garden. Not on.

[pigsDOfly]

Well as the owner of a dog that generally poos once a day. I'd imagine the dog was in the kitchen for some time.

No, you are not a heartless cow.

This man is not your friend. He's your DH's friend. If DH wants to help him let him go and clean up his dog's poo.

Yes, the man is disabled, but if he's usually able to managed the dog and nothing's changed then it sounds to me like he's taking the piss. And putting the poo in the kitchen bin is just disgusting.

If his situation has changed and he can't manage and needs additional help - not with the dog, obviously, but in getting himself around - then surely Social Services (or whoever is responsible in this kind of situations) should be involved.

[WooWooOwl]

You are free to do whatever jobs you want to do. This is your line of work, you are not obliged to form long term arrangements with acquaintances for mates rates.

Tell him that you have other work booked and you can't afford to turn it down for the sake of being nice over it. I wonder if there has been a misunderstanding about what you were both expecting out if your first meeting seeing as it was planned through your DH.

He obviously does need someone to work for him, so if you have any contacts that might work for him, then it would be nice for you to pass it on.

[raltheraffe]

I have a big commercial firm and this is taking me away from my main line of work. It is costing my business far more than what he pays me to do this work.
I just did it as a favour, a one off.
The other thing he is doing is when he sees DH telling DH that I should phone him to confirm the appointment. I told DH I confirmed the appointment when I made it and am not doing courtesy calls to say the appt still stands.

[Alisvolatpropiis]

Why doesn't your DH do it instead, as they're such great mates.

[raltheraffe]

As a dog owner I would estimate the dog had been locked in there for days. The dog was very distressed and shot out of the kitchen like a bat out of hell whining when I opened the door.
He is also a hoarder and keeps a piss pot on the kitchen sink full of wee. Even typing this makes me feel queasy.

[raltheraffe]

DH cannot do it he is registered blind.

[Fullpleatherjacket]

He's not just taking the piss, he's ripping it.

'No' is a complete sentence

[Alisvolatpropiis]

Ah. That definitely wouldn't work then.

You're really not being unreasonable to not continue with this accidental arrangement.

Just tell him nicely that you can no longer continue and perhaps give him details for a domestic cleaner.

[carlsonrichards]

Don't go back. 'I did this as a one-off favour. It was not meant to be regular as I am no longer in the business of cleaning private homes.'

So what if your DH agrees. He doesn't own you. You don't have time.

Why on Earth are you continuing to go back there?

You say NO.

[MildDrPepperAddiction]

Yanbu. Don't go back.

You should also report to RSPCA/dog shelter. If he can't care for the dog he shouldn't have it.

[ILovePud]

YANBU, there's been some miscommunication, what you'd agreed to was a one off clean so why would you feel obliged to do more? The issue with the dog isn't relevant to that, though I'd be concerned about it's welfare. Perhaps if your DH wants to do your friend a favour he could help him arrange a different cleaner and maybe a dog walking service, though a candid discussion as to whether he can cope with owning a dog if he's not able to let it out a couple of times a day may be needed. I also wondered (and you'll know more about this than me) whether this kind of job falls outside of the parameters of what would be considered by most domestic cleaners and agencies. I wouldn't expect cleaners to have to clean animal faces and work around pots of human urine.

[AesSedai]

so now I do commercial only.

So you should have stuck to this ^^ and not taken on the job if you knew you didn't like doing domestic cleaning. Even if it WAS a one-off and a favour. No good turn goes unpunished, you know

[raltheraffe]

Just for the record no normal domestic cleaning firm would deal with human/animal urine/excrement, other than cleaning poo spots from the inside of a toilet.
We had an issue once with one of our offices when a member of staff left an entire poo on the floor as some sort of weird joke and the cleaner refused to move it and I don't blame her.
DH agrees with me that this guy is taking the piss.
I feel sorry for the dog tbh

[Fabulassie]

YANBU.

When I did domestic cleaning I had an info sheet that outlined certain rules and policies. It provided info on rates, my insurance, etc. And I had a rule that I did not clean "faeces, vomit, urine or blood - human or animal." (This didn't apply to the odd streak in the toilet bowl.) It also said that I didn't clean outdoors or above certain heights (citing insurance rules.)

This sort of thing is fairly standard, really.

[Summerisle1]

Just stop cleaning his house. Stick to your policy of only doing domestic cleaning. Only if you keep going back then you rather undermine this policy. If necessary, put him in touch with agencies that do clean houses.

[Winterbells]

Please ring the RSPCA about the dog. Keeping it confined for that long is not acceptable. Or at least tell the guy to arrange a dog walker.

[sunflower49]

Stop doing his cleaning, say your other job's your priority and offer him some 'phone numbers of local cleaning firms.

Not a chance would I expect a cleaner to clean up dog poo.

I feel more sorry for the poor dog than anything if I am honest. You can walk away from this situation, the dog can't :(
He obviously can't look after the dog properly.

[raltheraffe]

The other thing he did last week is when I came to clean he had gone out and purchased sodium hydroxide based oven cleaning fluids.
NaOH is a heavy duty chemical and if it goes in your eye it can blind you. As such when I do oven cleaning I wear PPE.
Domestic oven cleaning is £50 and is not included in the price of a standard clean.
I stupidly cleaned the bloody oven at no extra cost and he is now asking for an industrial carpet clean at £10 an hour when the cheapest my rival firms do is £30 per room.

Major piss taking here.

[WhereYouLeftIt]

If you keep giving, he will keep pushing.

Seriously, why have you not just told him to fuck off that he will have to find someone else, the favour is OVER?

[HazleNutt]

He's taking the piss. Stop it, it was an on-off favour. Your firm does not do domestic cleaning and that's it - if he needs help, he can find a firm that does.

[gamerchick]

Come on you know he's taking the mick. So many people think domestic cleaners are skivvys I think

Cancel on him and don't feel bad about it.

[raltheraffe]

Also I am an honest joe when it comes to VAT. I do not screw the VATman out of a penny as they can potentially come down on you like a ton of bricks. So 20% of the reduced price is leaving my pocket and heading to HMRC.
I have spoken to DH who was there yesterday and overheard the exchange and he is livid with him too and said I should not go back and he does not care if this causes a bump in the friendship.