I used to love them and historically they've been great... In store.
Online they didn't deliver Xmas gifts 2 years back. Instore sorted it.
Online the bed supplied was awful (springs coming through) had to be replaced 3x... Sorted finally Instore.
Oven bought online, issue after issue. 5 week wait and oven here but not installed till 15th so having to find somewhere to put it and continue with the crap dangerous one. Latest letter is:
Dear Mr Xxxx
Thank you for your email. Further to my telephone conversation with John Lewis I had expected the delivery, installation and removal to be 'seamless', as was promised. I was also told I did not need to contact Samsung regarding their planned delivery for today, as John Lewis would liase directly with them.
Unsurprisingly this hasn't happened and I am now having to store the new oven in its packaging until the 15th October.Â
This is not ok for any customer, let alone one with a very young family. One is just learning to walk and another has autism. I had called to try and avert this situation.
The John Lewis brand oven we have is dangerous and the door gets extremely hot which is an issue as we have an open plan home.Â
The shelves do not have safety ends to stop tipping so both myself and my husband have been burned.
I am thoroughly disappointed with John Lewis and this is not the service that has been advertised by your company.
My husband is now having to be home from work for the 15th for the installation as I will be caring for my youngest children and will not be able to oversee the installation and removal.
This is yet another inconvenience from John Lewis. We have had to cancel several family parties due to the fact the internal size of the oven is so small we weren't able to cater for our guests.Â
Why on earth was such a simple thing, as purchasing an oven from what was my favourite company, become such a nightmare? We spent our gift vouchers from our marriage towards this oven, which we had planned to 'christen' with our 1st wedding anniversary meal. Totally disappointed.Â
Also the time scale has been beyond belief. This is just not good enough.
Yours sincerely and totally fed
Buntcadger
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