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I was told to f* off by an employee at a local BMW garage today

(60 Posts)
ClaireShowandTell Wed 20-Jul-11 20:18:01

I was told to "f* off" and "bl***y get a grip" in a long tirade by a female employee of the local BMW garage today - with my 3 year old daughter in the car with me - just because I asked them to move one of their Minis from over the white line of my drive.

The female employee came out to move it, with a male employee, but when she saw it, in her opinion it was not over the white line. So as I was waiting to park she looked at the Mini, said to him it wasn't over the drive and they walked off. Blocking the road (about to reverse) I tooted my horn and when she still didn't see me I had to get out and shouted over my car "Hello, please move it!". I couldn't park and would have had to drive back down to the garage and ask again.

She launched into a huge tirade of abuse that just stunned me. And my 3 year old in the back. And if she hadn't seen my daughter, when I got back in my car and drove down to the garage to complain to the manager, I had my daughter in my arms and she was STILL yelling - f*ing and blinding - and waving her arms at me!

We live on a busy main road next to a tube station and it also happens to be next to a BMW showroom. They park their cars all up the road, they spot a space so quick you wonder how they know someone's moved. My neighbour and I had a white line painted to discourage people from parking over the drive - it is difficult and dangerous to get out of our drives when they are obscured by vehicles.

I spoke to the BMW manager and explained that it wasn't that far over the line but it made manouvering out of the drive really difficult. He apologised for his employee's behaviour but what stunned me was this was a lady in her 20s or early 30s, yelling at me in the street with a string of swear words having been asked as a member of BMW staff - therefore representing the company in the local community - to move a car.

The manager then asked me if I knew anything about vandalism, which I said I didn't but that I'd called them once when I looked out the window and saw someone who I thought was going to take one of their convertibles if they didn't move it quick and suggested they checked all the cars were locked. He said 2 or 3 cars are "keyed" a week. In fact our car alarm did go off not long ago and our badge was nicked off the car. It only occurred to me later this afternoon that he might have been thinking we'd vandalised the cars. I don't condone that behaviour but is someone keying a car worse or better than someone telling you to f* off over and over, with your small daughter having to listen to every word?

It really upset me all day, I was shaking. What would you do, apart from suggest I don't buy a BMW or Mini?

NineteenForever Wed 20-Jul-11 20:21:22

you obviously feel very strongly and I would too. Certainly write a strongly worded letter, copy in local paper or BMW head office. You should at least get a written apology, which may make you feel better.

My DH and I feel very strongly about bad language in front of children; DH refuses to shop at local Asda store since employee swore in front of ours.

i dont think your actions or sending such a letter are unreasonable.

prudaloo Wed 20-Jul-11 20:24:46

A white line you painted yourselves? Why should they observe that?

TheSkiingGardener Wed 20-Jul-11 20:34:18

Complain to BMW direct. The White line means nothing officially but marks the space you need to use your drive, which is a requirement for them to leave when parking.

Tiredmumno1 Wed 20-Jul-11 20:37:55

Depends who painted the white as you didnt properly specify

Andrewofgg Wed 20-Jul-11 20:41:20

Why are you especially shocked that the foul mouth was on a woman's body?

I'm not being flippant - I am equally disgusted, but it is quite irrational, isn't it? There is nothing that makes it worse makes an exhibition of herself in this way - but somehow it seems worse.

Andrewofgg Wed 20-Jul-11 20:42:11

Add when a woman after worse, sorry.

bned Wed 20-Jul-11 20:43:10

Why should they obey a white line that you have had painted? It marks nothing, however I don't think the employee should behave like that even when in dispute with someone.

Tiredmumno1 Wed 20-Jul-11 20:46:12

And get on to head office and make sure the vile woman gets the sack, she sounds bloody awful, also mention the vandalism questioning and the fact there cars are annoying residents.

Start a petition against them

ENormaSnob Wed 20-Jul-11 20:46:48

I am pretty sure you can have police involvement when shouted and sworn at in public.

MrsGravy Wed 20-Jul-11 20:47:51

Jesus, those of you querying the legitimacy of the white line seem to be spectacularly missing the point...

As for what you do OP, I'd want an apology from the woman concerned actually and a reassurance that it would never, EVER happen again. And if I didn't get that then I'd take it further. And I'd also make a record of anything of that nature ever happening again. If she laid into me like that again I'd also be sorely tempted to record it on my phone and stick it on You Tube and all over Facebook...

AnnThology Wed 20-Jul-11 20:48:16

we had a LOT of trouble with out local BMW delaership staff parking cars dangerously. Making other cars cross hashed white lines to go around it etc
they didnt give a shit
(whodathunk it about BMW staff) wink

surely bmw uk would be embarassed

JarethTheGoblinKing Wed 20-Jul-11 20:48:26

Do you have a dropped kerb?

prudaloo Wed 20-Jul-11 20:49:33

I think it all hinges around the white line...

(she was ott though)

JarethTheGoblinKing Wed 20-Jul-11 20:50:10

FFS, no she wasn't!

WhipMeIndiana Wed 20-Jul-11 20:52:20

god what an outrage i'd be furious, def. write a letter of complaint. get neighbours petition, get council to double yellow... I'd go to war with them!

WhipMeIndiana Wed 20-Jul-11 20:53:36

presumably the crazy cow saleswoman got told off after you'd gone. I would hope.

CeliaFate Wed 20-Jul-11 20:53:50

What a bitch! Regardless of whether the car was parked over the white line, which you don't have to recognise by law, she was incredibly rude and offensive. If I was you I'd write a letter of complaint to the Chairman of hte company at Head Office. They should take that very seriously.

WhipMeIndiana Wed 20-Jul-11 20:55:12

google all the head honchos of BMW UK including, PR and Human Resources

WhipMeIndiana Wed 20-Jul-11 20:55:28

...and email a copy of the thread

catinthehat2 Wed 20-Jul-11 20:58:07

I'm guessing BMW's UK selling operation would be fascinated by the behaviour of a very identifiable garage & employee. if you shared that information with them, and copied in the dealer principal ie the owner of the franchise which includes that garage, I am sure some very interesting phone calls would take place. Maybe add in the fact you have shared this with the middle class car buying families of MN, and I would think that you would not be the only person going to bed shaking like a leaf.....

BikeRunSki Wed 20-Jul-11 20:59:05

White line or not, the BMW dealership should be curteous (sp?) to move a car that is preventing a resident get in and out of their drive easily.

Seems that the shouting and swearing is more the point. I would certainly write to BMW UK H/o and copy to the manager of the local dealership. Absolutely not on, whether children present or not. And look into resolving their parking issues in the long term.

Gastonladybird Wed 20-Jul-11 20:59:52

If it's a dropped kerb they shouldn't be parking over it

NerfHerder Wed 20-Jul-11 21:01:40

catina- do you really think bmw drivers care about what MN think? All the bmw drivers I know without exception are selfish arses sadly.

controlleddemolition Wed 20-Jul-11 21:02:25

She was BU to shout and swear at you during an altercation over parking REGARDLESS of what capacity she was acting in.

SHe was ESPECIALLY unreasonable to do this whilst at work.

I can't comment on the actual issue, only her behaviour.

With regards to the white line, you said this: "in her opinion it was not over the white line. So as I was waiting to park she looked at the Mini, said to him it wasn't over the drive and they walked off"

Did she say it wasn't over the white line or it wasn't over the drive? Because if it was the former it sounds like they recognise the white line, but if the latter, then not. In which case I think you need to come to an agreement between you and the garage as to what constitute's being over your drive, so that there is no grey area.

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