I ordered a couple of coats from House of Fraser a few weeks back. Neither looked good on, so I returned the next day. I paid by Paypal with the 'pay after delivery' facility, which was due to come out of my account on the 16th. Goods were returned way before then, and the receipt of the returned goods was acknowledged on the 13th...yet HoF still took the money out of my account on the 16th.
Fair enough I guess, but I am STILL awaiting the refund to show up on my account today, the 24th. That is too long for something that was returned over 10 days ago -isn't it??? I am now overdrawn as a result, and I will not shop there again.
Which retailers do it better/quicker? Do I need to order everything from ASOS for ever more? I really hope not. They're not so good for ageing, slightly plump forty-somethings. Any other recommendations?
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Which are the best online retailers for returns/refunds etc.? House of Fraser, it's not you!
18 replies
flapinko · 24/11/2015 16:34
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Fractiousfractions ·
24/11/2015 16:51
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