Justine, thank you so much!
From reading both threads, I might suggest prioritising two things:
One practical: the information sheets (or whatever we want to call them)
In an environment where women need to care for their babies, 24 hours a day, frequently alone, whilst recovering from childbirth as well as medical complications, they need to have as much information as possible to see that the needs of their baby and themselves are met. Currently, the only way to get this information is to ask midwives and other staff, thereby distracting them from more important clinical care. Thus, we ask that postnatal wards be required to provide written and easy accessible instructions on their policies and procedures to every incoming patient. This will improve the ability of mothers to provide their own care and free up staff time to care for patients.
It should be noted that this would cost very little to implement and may have significant efficiency savings.
One political: let's hold David Cameron to his pledge to increase the number of midwives
At a time when NHS resources are stretched to the limit, it may seem infeasible to call for expanded staffing in one area. However, if the emphasis today really is on efficiency and best practice, then hiring more midwives will reduce costs across other areas of practice and in the long run.
[providing we can find the studies that would give this evidence]
It would also be great to do something at the professional level, i.e., to highlight the professional code of conduct for postnatal staff and improved monitoring or training to deal with abusive or negligent staff. But in this economic climate, I'm not sure that will get off the ground. Perhaps something minor could be done though, like have some kind of professional code of conduct posted on the wall or acknowledged in the information sheet.
Actually, perhaps the sheet could mention who to contact if you need to make a formal complaint. The midwives on these threads have encouraged people to complain, saying that's the only way things will get better, so can we make it easier for people to do so?
I am happy to contribute with writing/editing (and roping all my friends into this!)