How long does it take for a CAO FHDRA date to be issued?

[Gawarngawarngawarngawarn]

I filed a C100 Thursday last (so, the 14th). I tipped up to the family court in person with 3 copies of the form (one for the court, one for CAFCASS, and one for XP), but was told when I arrived that they don't accept them over the counter, and that I would have to post it through the letterbox. So, I did this, but asked what to do about paying for it - the security guard said I'd have to write that I would pay by card on it, and someone would ring me. Last week, I hadn't heard anything, so I rang to see if I could pay over the phone, to be told that they would contact me for payment. Since then, nothing.
Is there a guideline for how long it should take for them to issue the FHDRA time/date? I know CAFCASS have to do the safeguarding check, talk to XP, DS and us, make their report - I assume if they find anything concerning they bump it up to 'urgent'. The waiting just feels like it's taking forever.

[Gawarngawarngawarngawarn]

I rang the court today as XP has suddenly decided to ask about family counselling again ( despite saying that mediation was preferable and then refusing to go to mediation) and I thought he may have received a letter or phonecall. The court said that it could take up to 4 weeks to process the application but that we ought to receive notification of hearing proceedings on the same day as they would be sent out the same day. So I guess I have another two and a half weeks to wait.

[Fourormore]

Try calling the court and ask? Our local court is currently working on stuff from five weeks ago...