mental load & self service portals

[purplesequins]

anyone else feeling the strain?

I feel like my brain is about to explode.
energy company
phone companies
children's school
council
work's hr
bank
internet provider
etc...

I feel it's pushing their duties on the customer. adding to my mental load. all those different apps different passwords...

[VelvetChairGirl]

energy company
phone companies
children's school
council
work's hr
bank
internet provider

the only app I have is the credit card, I have nothing to do with the internet and phone company they are paid DD and send the odd letter, my mobile phone is PAYG, I have gas and electric from one company they email me, I log in and pay, I login to the council page to pay council tax if I forget they send me a threatening letter and then I just pay. I dont work, I kick up stink in branch if I need anything from the bank, they are holding my money if they want it they can provide services or I will take my money elsewhere, the water rates I also have nothing to do with and are paid by DD. the school has my email and phone number if they want anything.

[purplesequins]

in addition it is really difficult for those with additional needs. or queries that can't be answered by bots.