Academy Rugby - zero contact with parents

[HettySwollocks]

Anyone any experience with Academy rugby? Is it normal or AIBU to expect there to be at least some communication with parents?
Literally everything is going via my 15yr DS which is a bit of a shit show.
Things like match venue’s / start times (hours away) which need considerable planning and lift organisation. Injury recovery / info from physio etc - especially as there has been such a high number of injuries.
is this normal? Or is the academy that DS part of just a bit crap at comms?