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AIBU?

That Waitrose are no longer issuing a list of gluten free products for Own Label items?

30 replies

trulydelicious · 20/05/2020 12:39

This really.

One used to be able to download from their website up-to-date lists of Own Label items for different dietary requirements (one being suitability for people avoiding gluten or coeliac disease)

However, last year these lists were pulled. The only thing available now is a drop-down/flag on a limited number of items (mainly dairy or fresh vegetables). A couple of times when I looked, even this flag showed some inconsistencies. Allergy labelling is no good as it does not take into account cross-contamination.

Often when I shop there now I end up not buying items that I otherwise would as I cannot take the risk (think chocolate, mayonnaise, soup, etc). The lockdown makes things worse as there are issues with deliveries from other supermarkets and I have to resort to buying from places that are close by (Waitrose being one of these).

This is not exactly a budget supermarket and some of these are certainly not budget items (e.g. the Dutchy Originals range). Also, they seem to spend a lot on aesthetics, packaging and the quality is generally good. How can they seem to have such disregard for this issue? Specially when they were able to compile these lists before? It must be impacting sales, surely?

I raised this with their customer support team who usually appear to be helpful but they did not seem to be interested.

Am I missing something?
Sorry for the rant and long post.

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bellabasset · 20/05/2020 15:54

At the moment there seem to be less products available. But I have been buying for someone with strict dietary requirements and have been able to get a lot in Sainsburys. Have only been once to Tesco, but mostly Sainsburys.