I have premier delivery with ASOS where you pay £9.95 a year for unlimited next day delivery with no minimum spend.
Did an order Saturday, should’ve arrived yesterday. It didn’t. Spoke to ASOS on online chat and they couldn’t care less (blaming the courier despite the tracking showing the courier didn’t receive it until last night).
Anyway I want to take this complaint further but I just keep being told that it can’t be taken further and I need to deal with them. They’re really unhelpful. Any ideas on how I can send this onto anyone higher up? It’s not even the delay now really, it’s the attitude of the people on the online chat. I’ve spoken to two people and neither has apologised and basically said that I need to put up and shut up. The only way to contact them from what I can see is online chat, email, Twitter or fb. I presume all of these are handled by the same people so I’d rather not.
Please or to access all these features
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AIBU?
ASOS
21 replies
Mummyh2016 · 01/10/2018 08:58
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