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AIBU?

To cancel sky?

46 replies

ItsNachoCheese · 17/05/2017 13:09

I have been trying to cancel my sky to no avail. Im currently 45 a month for the variety package and phone and broadband and i am struggling now to afford it. From next month it will be 60.99 a month which is definetely not affordable for me. Im a single parent and money is tight. I found a deal with my phone provider for 21 a month for broadband which would be be better cost wise for me. My current contract expires in september but sky wont let me pay an early termination fee as "i am not allowed to" does anyone have any advice as to what i can do? Its starting to stress me out

OP posts:

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Jupitar · 17/05/2017 19:07

You can upgrade your package at any point during your contract, but you can also downgrade your package too, sky offer broadband and telephone for about £29pm, so only slightly more than you're willing to pay a new provider, BUT you will then be signed up for another year, but you would have to with a new provider too.

If any provider puts up the cost of your package i.e. Due to inflation and a price rise for everyone, they have to let you know and you have 30 days to cancel the contract completely. I missed this get out twice by not opening the "junk" mail 🙄

ItsNachoCheese · 17/05/2017 19:09

Tbh id rather cut all ties with sky as i dont rate them at all

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Code42 · 17/05/2017 19:12

If they're putting up the cost you're paying, they usually email you to tell you and give you 30 days to cancel if you don't want it. You can then cancel freely without being stung for early termination of contract.

Could it be that you haven't received the message? Might be an option you can try. (unless you received and ignored it, of course!)

RiversrunWoodville · 17/05/2017 19:19

It might be worth speaking to a different advisor or asking politely for a manager and explaining you genuinely can't afford this now but can manage the one off termination fee you saw in xxx section of their site. A friend of mine had an accident and was out of work and coughing afford the monthly subscription and the first person she spoke to was very inflexible but the next was much more helpful and she was able to leave and go freeview. Good luck

RiversrunWoodville · 17/05/2017 19:19

Argh couldn't not coughing

ItsNachoCheese · 17/05/2017 19:23

code42 i wont get an email about the 30 days notice til august as my contract ends in september

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Code42 · 17/05/2017 20:11

Even though they've increased your price mid contract? (I only know about it as it happened to me earlier in the year-luckily, as plans changed and I was going to be stuck paying for months/termination fees as a result of a move)

Alternatively: tell them you're moving, having checked out online a location you can't get Sky. Feign disappointment that you can't keep up with them. According to the very helpful lady who I spoke to, they don't charge you for the rest of your contract if you move somewhere they don't cover. (I was "asking for a friend")

ItsNachoCheese · 17/05/2017 21:45

When i spoke to the last sky person she knew id been on the phone to her colleauge earlier in the day and that i couldnt afford the current package i have yet she wanted me to get fibre broadband and extra sky packages. That was a brief phonecall...

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Code42 · 18/05/2017 03:11

Btw just read something on the Telegraph app about Sky: you can pay early termination on phone and Bb only - not on any of the TV options. So maybe this is why they aren't letting you

ItsNachoCheese · 18/05/2017 03:49

I will phone them and see if i can do that and fingers crossed it works

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Shootfirstaskquestionslater · 18/05/2017 04:14

Your getting massively ripped off by sky I have talktalk and I pay £32 a month for phone, medium fiber Internet and a talktalk box.

ittooshallpass · 18/05/2017 05:01

My Sky monthly fee crept up to a rate I wasn't comfortable with. I phoned and asked what could be done to bring it down. The woman I spoke to couldn't have been more helpful.

She went through my account with a fine tooth comb and turned off or switched me to a better deal for each feature.

Saving me £20 per month.

So perhaps rather than calling to say you want to cancel, ask how they can bring the cost down?

Once the cost is down, keep an eye on cancellation dates and cancel when you can.

DancingOnTheTable · 18/05/2017 05:38

If you try to cancel now you won't only have to pay for the next four months of your contract and a termination fee but you'll have to pay back the discount you have received for the last however many months, that will be in the t&c's of the offer you received.

I think you are just going to have to suck it up and pay until the end of your contract.

Wonders71 · 18/05/2017 05:49

We got rid of sky massive rip off we have freeview and a smart tv watch everything on netflix and youtube. We were only ever watching about two chanels.

Wonders71 · 18/05/2017 05:49

We got rid of sky massive rip off we have freeview and a smart tv watch everything on netflix and youtube. We were only ever watching about two chanels.

LakieLady · 18/05/2017 06:56

I'd suck it up for the next couple of months then bin them off.

I hate Sky with a vengeance. So many of my clients find they end up paying more than they thought they would because they don't explain things clearly at sign-up, they have ludicrous penalties that mean that the payment is often a lot more than the basic contract price, they piss about with DD dates so that there isn't enough money to cover the fee and they end up overdrawn and paying charges to the bank, or the DD bounces and they get charged by Sky AND the bank, and they're often rude and a nightmare to deal with.

When I look at what Sky offers, it mostly seems like channel after channel of endless crap except for the movies and sport, and I'm not into sport enough to pay for it.

I vowed to boycott Murdoch and all his works back in about 1980 when he was allowed to buy The Times, and I've never knowingly spent so much as a penny on anything Murdoch-related.

LuluJakey1 · 18/05/2017 07:06

Ours broke and they did not come to mend it for 7 weeks. I cancelled it and they said they had to send an engineer to get the box and there was a callout fee. I refused to pay it, cancelled the Direct Debit and told them I would put the box outside in our 'safe place' and they could collect it if they wanted it.
They could not seem to see we had already paid for 2 months service we hadn't had and that askng us to pay for 'an engineer' to collect a broken box was ridiculous. The bix was ancient as well so they would never have repaired or reused it.
They made a huge fuss in phone calls, sent us about 4 bills andwe ignored them. Eventually, I got so sick of them I made a complaint and they stopped.
Sky are bullies and the whole service is a gigantic rip-off. Another example of ordinary folk giving right wing bastards billions of pounds.

ItsNachoCheese · 18/05/2017 08:48

I will never use them again their service isnt great and the programmes are mostly repeats

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IndigoWendigo · 18/05/2017 13:40

No advice on cancelling, as I can't remember if my contract was up or not when I cancelled Sky. We were paying over £60 a month.

You should try EE. I get home-phone, unlimited optic broadband, all the normal channels and HD channels, catch-up etc, with recording/pause/download/rewind etc, and a few additional apps, all for under £35 a month.

Stabbitha · 18/05/2017 17:52

I cancelled my Sky this week. I'm not in a contract but it still took two full mornings of phone calls to get it done.

Dillyson · 18/05/2017 17:55

Cancelled ours about a year ago. Changed to Virgin broadband which is far quicker.
We have Amazon Prime and Now TV.
Saved a fortune!
Cancelling was easy, no extra fees.

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