My local [large, inner-London, teaching] hospital fails epically at feeding me. I'm vegetarian with an anaphylactic allergy to [even trace amounts of] all dairy products; mercifully the central London hospital trust responsible for the majority of my care can cope!
At my local hospital I've more than once been left without food for days. The ward that serves as a step-down from HDU has a staff culture that can best be described as - and I do not use the term lightly - abusive [towards patients]. After a lengthy discussion about the fact that, despite the fact the pescetarians at her church called themselves vegetarians, I was not about to start eating fish, BECAUSE I AM ACTUALLY A VEGETARIAN. And that that I can't have any dairy at all, no, not any of it, my allergy is anaphylactic. She then did my food order & when it arrived on the ward that evening, waited until my father was away from my bedside, put it on my table & left very quickly. It was fish with potatoes in a creamy sauce. By this point I hadn't eaten for 4 days & I cried. My father went to the local Chinese takeaway & I managed a couple of tablespoons (if that) of the rice & mushrooms he got me, but it felt so SO good to eat something! It was another few days before they got a dietitian to come to the ward, and she bought in some food for me. Which was allowed to run out...
By contrast, "my" hospital trust have a vegan menu, but on admission the dietitian will come to see me & draw up a meal plan with me, which will be reviewed as necessary during my stay. The hospital provide soya milk & soya yoghurt (at local hospital those had to be brought in by family or bought by dietitian specially) though I do have to bring in dairy-free margarine myself. The mealplan gets thrown off with alarming regularity though, meaning the same meals appear 4 times on the trot etc...
Although they have a much better range of menus, I've seen some pretty poor application of them. In one of my admissions last summer there was a lady in the bed opposite mine who had forgotten basically all of her English. The staff kept bringing her unsuitable food & either being cross she hadn't eaten it, or she would trustingly eat things forbidden in Hinduism, assuming them to be the meat substitutes with which she was familiar. I told her son as soon as I realised what was happening & said there was a vegan menu & he could ask she could be given that instead. It happened patchily, so I found myself advocating for her. And reading the menu for the 95 year-old lady whose sightloss meant she couldn't do so herself, and her hearing loss meant she struggled to understand the thick West Indian accents of the catering staff assigned to our bay. She felt as if they were shouting at her rather than just making themselves loud enough to be heard, and they didn't allow for the fact she wasn't actually able to read the menu before they got there. Our bay was hosting the bed-blocker extraordinaire Baroness Munchausen so the catering staff hated coming to us as she would decide to have something new she couldn't eat - as soon as I arrived on the ward she was a vegetarian & she couldn't have any dairy products...
whataboutbob, your colleagues who had to work with the aforementioned Baroness deserve actual medals - she threw an actual screaming tantrum on the day I was discharged AND the day before because the dietitian came to see me & not her. And claimed it was because of where I went to university. Yup. That MA Cantab gets me all-hours access to NHS dietitians, nothing to do with clinical need & my going home with an NJ tube for the first time. (She wanted a feeding tube as well, incidentally, so after googling what might get her one, decided to go with an inability to swallow. Oh, she kept eating, but she wasn't swallowing the food, nooooo. It was dissolving in her mouth. Especially the ravioli. Which she was fine with. Despite needing a gluten-free diet... I can laugh about it now, but she made me cry at the time with a rant about how I didn't NEED a feeding tube & she was REALLY ill & everyone fussing over me meant she was being neglected & people even watched me when I slept like I was a baby & it was so unfair... unf...)
Oh & there's no way I could afford £5/day for food. As PPs have mentioned, many of the people who end up in hospital on the regular &/or for lengthy stays simply don't have that kind of money.
Protected mealtimes, as mentioned by a PP, are a splendid idea, but does anyone else find they seem to be a theory not a practice or am I just lucky like that...?
And on that note, having seen a very nice community dietitian this morning, I have a [soya] yoghurt to get eaten...