to not tell Tax Credits that I have a new job?

[MrsPiddlewink]

This is the 5th time I have tried to contact them to 'let them know of any changes' (my job).

Been on hold for 25 minutes.

Other times have nearly been an hour before I've had to give up.

A couple of times they have just said there are too busy and to check the website.

[Sirzy]

Yes it's a pain when you can get through but whenever I have needed to phone them the staff have been very helpful in helping ensure that everything is done properly

I agree I still don't understand why there isn't an online system to do it though!

[TinselHalo]

There used to be, many years ago, an option to make a claim online and the eventual plan was that you'd be able to make changes online too. But it was hit by massive amounts of fraudulent claims (single claims with disabled newborn triplets) using hijacked national insurance numbers so it was closed down.

There were plans, also many years ago, make the online system more robust and reopen it but there was no money to pay for it.

[YesIDidMeanToBeSoRudeActually]

Add message | Report | Message poster wishmiplass Thu 11-Dec-14 15:03:30
It makes me so dealing with those complete fucktards!


Wishmiplass, please don't use the word "fucktard" - it is highly offensive. It's a contraction of "fucking" and "retard" in case you genuinely don't know.

OP these phone calls are chargeable too. I would put it in writing, signed for, or if you do manage to get hold of them, make a note of time/date and who you spoke to - I speak from bitter experience.

[ILovePud]

You have my sympathies OP, HMRC is offering a terrible service at the moment, the waiting times and automated system are so infuriating. It never used to be like this and it's obvious there's been huge cuts but why on earth would you take it out on the person answering the call, the examples TinselHalo gives are horrendous, I hope those idiots get reported, presumably they've already given their details.

[shrunkenhead]

Can't you just update the details when they send the next update form out usually near the start of the next tax year and they adjust your payments accordingly then?

[TinselHalo]

Yes, but you can - in theory - be issued with a penalty for failing to inform them within one month of the change occurring. You could also be liable to an overpayment.

[maddening]

It should be all online - ridiculous in this day and age!

[Purplecircle]

My understanding of the real time information that employers now do,is so that tax credits know about your change of circumstances from your employer.

They have to send a return every time you're paid which tells HMRC who has been paid, how much, how many hours worked, and how much tax and NI has been deducted.

I was told by someone from HMRC this is why tax credit renewals process is improving. I don't know if that's true as I don't claim them