Bloody bastarding EE!! Help... Where do I go from here?!

[Doobiedoobedoobie]

I will try to keep this as short as I can!

I have lived at this address (rented) for over 2 years and since this Jan started getting bills from T mobile and EE for a previous tenant. At first I didn't open them and just sent them back with return to sender/ not known at this address on the envelope but in the summer we got one from a debt collector so I opened it and saw that they owed almost £1000. I rang them immediately and explained they no longer lived here, and the next bills we got from T mobile/ EE I rang them too.

So starts a long loooong history of phone calls (0845 ones!) to both companies in which I have given my details over numerous times, spoken to the fraud department, I've even given them the forwarding address for the previous tenant! But nothing has happened. I've had so many debt collector letters, I've even had debt collector agencies at my doors which frankly is quite scary when you're alone in a house with 2 young children.

I last phoned them about 5/6 weeks ago and I was promised it would get sorted, gave them all my details etc and heard nothing back but again recieved more debt agency letters and bills this week. I rang EE today and spend an hour on the phone with a spectacularly unhelpful person who refused outright to put me through to anyone more senior and who just simply said I had to put the letters to one side and ignore the knocks at the door from collection agencies

It's getting so so stressful! I know bad credit follows houses so that's partially it but most of all I'm worried about people turning up at my door demanding money and Im so SO angry that they can't seem to sort this out despite me offering evidence that I've lived here for 2 years/ have given forwarding addresses etc. they keep saying its an ongoing investigation but I first made them aware of this in June ish and frankly it's the most open shut case they must see, all it takes is a phone call to the estate agents to clarify they don't live here!

I'm honestly at my wits end with it and have spent, genuinely, over £100 on phone calls trying to sort it out. What do I do from here? I'm so angry and upset I'm even considering a sad face DM piece

[Doobiedoobedoobie]

See the letters are fine, well, not fine, but letters I can cope with.

I can't cope with debt collectors at my door demanding things from me, I find it intimidating and stressful.

[AnnabelleLee]

But you haven't had any debt collectors calling have you? If you do, you say, thats not me, and close the door.

Seriously, why are you making such a big deal about this? It has nothing to do with you!

[ivykaty44]

actually no its not that simple - you can't just say, no thats not me and shut the door as the debt collectors refuse to go away. see lots of people can say no thats not me when actually the thing is it is them and so debt collectors don't go away.

You need to show them that it isn't you and give a forwarding address each time a debt collector calls - which is intimidating and quite scary if you are there alone and you know full well that the debt collector doesn't believe you, doesn't want to believe you and wants to get money from you

[AnnabelleLee]

you show them id.
What you don't do is some kind of dramatic crusade like OP.

[ivykaty44]

hardly a dramatic crusade - op just wants to stop being hounded in her own home whilst she is minding her own business, which is fair enough and these people refuse to stop calling

[AnnabelleLee]

She's not being hounded, she's the one chasing after them! She is calling them more than the other way around. Drama llama.

[Binkyridesagain]

Why would she want to risk bailiffs knocking on her door yet again when she can sort it out? A couple of letters can hopefully get it sorted out and she will no longer have to worry about someone knocking on her door demanding payment of a debt that is not hers.

[Jjou]

I would want to get it sorted out for my own peace of mind, so can understand the OP trying to straighten everything out. Debt Collection agencies etc. are stressful, it makes sense for her to do what she it. Hardly drama-llama-ing.

[WhenSarahAndStuckUpTheChimney]

There is a form you can fill in (think on the Royal Mail website) that stops letters addressed to other people being delivered to your address.

I think you just fill it in with the full names of all the people who currently live there (including your children) and if something is addressed to anyone else under any other name it just doesn't get delivered to you.

[ItsAllGoingToBeFine]

I've even had debt collector agencies at my doors which frankly is quite scary when you're alone in a house with 2 young children

From the OP...

I would be quite scared too, if it was me in this situation.

[Caitlin17]

Debt collectors don't break down doors. Leave them on the doorstep whilst you collect your passport.

In fact I'd not even do that. I I'd say I'm not x. You can contact the letting agents or the Council Tax who can confirm the current occupier.

It's up to them to find the debtor not you to prove who you are.

As for forwarding address, again refer them to the letting agents. Why would you even have an address?

If you bought the house rather than let it tell them to contact your solicitor who can provide details of the solicitor who acted for the seller.

[Caitlin17]

My mobile number must have been recycled as I occasionally get calls on it from debt collectors asking to speak to a certain named person. It takes 2 minutes to say

" I am not that person, who are you, provide me with an email and postal address and the full name of your company, registered office and company number. Please acknowledge you are being told I am not the person you are looking for. If you contact me again I will report you to OFCOM and your industry regulator. If you contact me a third time I will report it to the police."

Call followed up by e-mail. That is the end of the matter. It helps I suppose that I and the law firm from whom the follow up e-mail comes are both extremely posh.

[Doobiedoobedoobie]

Thanks for all your responses :)

Yes, u have had debt collectors at my door, I thought I had made that clear. And I do find it intimidating and stressful but then I am a wuss! I don't know, I've never had to deal with things like that before so I find it nerve wracking and they are not nice people!

I do feel better knowing it won't affect my credit rating so thank you to those that reassured me of that.

To the poster who said about a RM form to stop letters bring delivered not in your name... Thank you! That sounds brilliant, I will look into it ASAP (sorry I can't seem to scroll up on my phone to name you).

I think I will feel better if I can fill out that form and not get any more letters... I imagine I may still get debt folks goes bit I can dal with them when they come them rather than worrying every time an unpaid bill comes that they will be on my doorstep again iyswim. I'm quite anxious person and a 'worried' as it is so I spend days winding myself up after getting letters that people will show up here.

I will also get a letter sorted out this weekend and sent off ASAP. Thanks for the advice :)

[Doobiedoobedoobie]

God, I sound utterly illiterate :blush: Sorry for the plentiful typos, am on a super old phone with the world's smallest screen and can't properly see what I'm typing... I can spell/ construct a sentence usually, I promise!

[AchyFox]

Just ignore/bin mail not for you.

Unfortunately, your continually contacting them appears to have roused their suspicions, that you are the person they're looking for.

[AndyWhite007]

EE SUCK!!! I've had so many problems with their customer service but it came to an end when they gave me a 'FREE' tablet PC - when I went to collect my broken mobile phone (another story). I signed for my mended phone and found out a month later that the 'Free tablet PC' was just a phone in disguise and I'd signed for a 2 year contract on something I never wanted - and 6 months later - have never used.
: : : : : : : : AVOID EE : : : : : : : : : : : : : : : : : : :