My 2 year old dishwasher caught fire Saturday night. It had been playing up during the day and suddenly stopped working with all lights flashing and beeping. As I paid a lot for a five year extended warranty called them up and arranged for an engineer to come out Tuesday.
Switched off machine (but not at mains as behind dishwasher). Just before went to bed, became aware of a smell of burning and that the dishwasher was making crackling sounds and there was smoke coming from under the machine. Called 999 and advised to get myself and young ds out. When fire brigade arrived it was smoking and starting to catch alight. Fire brigade put out smoldering fire and took it outside into the front garden.
Told Hoover what had happened and engineer inspected it today. He said that the machine would have been repairable as the fire was due to a component failure that could have been replaced; however as it had been outside in the damp the machine would have to be scrapped and they would get back to me later re replacement.
Just had call back from Hoover telling me that because the fault was repairable I had voided the warranty by taking the machine outside; but they could offer me a new machine at the bargain price of £200.
I have pointed out that a.) the component 'failure' was a fault on their part that could have easily destroyed my kitchen, my house and put mine and my son's lives at risk b.) that the decision to take the machine out was not mine but the fire brigade; and they would not have had to do this had the machine not been on fire.
And sure, the part may have been repairable but if I had just left it to get on with being alight as they are seeming to suggest I should have done, there would be no component to replace, no dishwasher, no kitchen and possibly no house or me either.
Is it just me or AIBU over this?
AIBU?
My dishwasher caught fire. AIBU to expect Hoover warrenty to pay up?
poppetsaplenty · 09/12/2013 16:59
-
Best oven cleaners for a spotless finish 2024If your oven is starting to look like a bit of a health hazard, the best oven cleaner will tackle stubborn stains and leave it looking all shiny and new again.
Read more -
.png/d32c32c588ca30296daa69e564415f55.webp)
Best dishwashers 2024: freestanding and integrated models for spotless cleaningA decent dishwasher not only saves time and elbow grease, but it’ll conserve energy, water and money too. We’ve rounded up the best dishwashers to do the dirty work so that you don’t have to.
Read more -
.png/20d10ebe6a90f08b7cb93cb061dda098.webp)
Best integrated dishwashers for a streamlined kitchen 2024Looking for an integrated dishwasher that blends seamlessly into your kitchen? Here’s our round-up of the best built-in dishwashers as recommended by Mumsnet users.
Read more
Thanks; yes it really is as described - they are blaming me (or fire brigade) for taking machine outside because the fault was repairable. I'm not sure I follow their crazy logic; because erm it wouldn't have been necessary to take the machine outside, had it not been on fire 
.
When I disputed this and asked to speak with someone higher; they just told me they were unable to transfer me and that I should just email the generic company address.
And despite everything else; when I realised that it was actually alight, I was absolutely terrified that it would just explode before I had time to make the 999 call and go upstairs to wake my son; and if I'd had an early night or a migraine and gone to bed around ten; the outcome would have been far worse.
I knew they weren't the best make but 
They're voiding your warranty because the fire brigade took yor smouldering dishwasher outside???
Agree twitter/Facebook is the way to go.
To comment on this thread you need to create a Mumsnet account.