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AIBU?

To give up with Apple/iPhone and go for something else?

39 replies

PansOnFire · 03/11/2013 08:34

I've always been impressed with Apple and loved my iPhone 3, when the obligatory 18 month contract ended I upgraded to an iPhone 4S and since then I've had nothing but problems. It was fine for the first 12 months, but after the warranty ran out it's been useless. I updated the software on it which knocked off the wifi and Bluetooth, it also made the phone run very slowly. Texts stopped coming through on time, texts took ages to write and send, picture messaging stopped working etc, etc, etc. I rang my useless phone company who told me to restart the phone, wipe it, back it up from the restore on my laptop, restore it from iCloud - nothing worked and I must have spent about 4 hours on the phone to various different people one day.

The phone company are saying it's Apple's problem so I rang them - exactly the same advice was given, nothing worked and then they said it was a hardware issue that was the responsibility of the phone company. This was batted backwards and forwards for about 4 months before I gave up. The phone company sent me a normal sized SIM card so I could buy a different handset to use and still keep my number. They said my options are to a) send the phone away and pay the repair cost, I wouldn't be entitled to a free replacement should the phone not be possible to fix, or b) pay the rest of my contract upfront and upgrade early, entering into a new contract of 24 months and have an iPhone 5.

Paying off the contract isn't as bad as it sounds, I've got 2 months left to pay at this point. I've deliberately not done it sooner because I'm not sure I want to be a loyal customer to them anymore. When I told them that I couldn't access many features of the service they were providing they told me it was not their problem because they were providing it! Their network has gone down completely on at least 4 occasions, each time their customer service was on lock down and customers were left to wait it out. It also seems that those who shouted loudest got the most compensation for the lack of network (discrepancies between friend's treatment were huge - a free month as opposed to free 6 months).

I'm furious, none of my photos and videos stream to iCloud anymore because I don't have wifi, it no longer is recognised by my laptop when I plug it in to update it manually. I've managed to get my photos and videos off after having it plugged into the laptop for about 6 hours but iTunes wouldn't work whilst it was plugged in.

What should I do? AIBU to tell both Apple and the phone company to shove it and go with a different phone and a different company? If so then what do I get instead? I don't want a frying pan and fire situation! Help! I'm in the UK btw.

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Hulababy · 09/11/2013 22:06

Pansonfire - did you get yours sorted?

I went to the Genius Bar today. The initial assistat I spoke with said it was a fault with the hardware - was I insured or extended warranty, which - no, I wasn't. Most he could offer was an out of warranty replacement - £159.

I as very polite, very calm - but said that I wasn't happy as it was working perfectly fine before I did the update, and that Oknew I had done nothing wrong to it. And infact my phone was really only 5 months old - I'd had a replacement phone, an out of warranty replace,ent last May when I put my old phone in the wshing machine - oops! Last time I accepted it wa smy fault hence paying up no problem. Ths time = not my fault.

So he sent for the maager to talk to. Agan - all very polite. But almost straight away she offered me a replacement, new phone, there and then for free as an "exceptional case."

So very happy right now - new phone all updated nd now currently restoring.