BT restricted my line by mistake and reinstated my broadband 12 days ago admitting their mistake.
My phoneline however despite 13 phonecalls each one promising it will be done is still not making or taking calls. I don't know what to do next, there is no shop I can go to and refuse to leave so I ring every day and explain the situation speak to a
person who reads from the same script every time.
Any ideas?
Please or to access all these features
Please
or
to access all these features
AIBU?
To say BT are shit.
65 replies
peppapigmustdie · 09/05/2013 20:44
OP posts:
tiggytape ·
09/05/2013 22:19
This reply has been deleted
Message withdrawn at poster's request.
tiggytape ·
09/05/2013 22:22
This reply has been deleted
Message withdrawn at poster's request.
kissmyshineymetalass ·
09/05/2013 22:28
Yes they really are shit when I was with them they would send me letters addressed to
My name
Mentally ill
My address
No matter how many times I phoned to complain they just kept telling me the couldn't change it 
shoofly ·
09/05/2013 22:36
YANBU-I also have a tale of woe which starts with moving into our new house last Sep. The previous owner left us a lovely note saying he had BT Infinity superfast broadband and they provided his phone line too. Tried to get Virgin but they were not interested (" BT have incomplete survey info on your address and there is no cable in your area") 
- tried to arrange BT - " we can only offer you copper broadband - ie V slow" when told but man before had BT Infinity " well the computer says it's not available in your area" - spoke to nice neighbour who said we have Infinity as do no 4 no 7 no 6 etc etc - Went back to BT and said " How if we are no 1 and all neighbours have it and they live further down cul de sac can we not have it. "We seem to have incomplete survey info for your address..." Can you send someone out? - no that would take too long 
so; Virgin refusing to give us a phone/ broadband; BT refusing to give us Broad band (because you've said your husband is an IT contractor and it'll be too slow) then phoned sky - sorry we can't give you broadband because BT have incomplete survey info 
spoke to nice neighbour again who said ffs your husband is a contractor - Get a business line.... Start again "We have incomplete survey info on your address so can't provide broadband" AAARGGGGGHHHH
Ask for a manager - 3 weeks of being pissed about - Meanwhile my self employed IT contractor husband has had no internet or broadband for 4 weeks - he tells one of his clients ( who are funnily enough BT Training!!) they say God yes they are a nightmare aren't they - You need to phone BT Business in Belfast.... not the no on the website which is in Scotland... They give us the secret number - speak to lovely bloke just down the road who can check the line and says that once the phone is on he can order the broadband but until the phone works the broadband order can't be activated and thats 2 weeks after the phone line. I rant, I rave, finally I cry... he can do nothing but it's ok your phone will be on tomorrow....
10 days later, 2 phone numbers later countless useless contracts which have all the wrong info on later, they finally switch the damn phone on. 2 Weeks later we finally get broadband. ( and the number we have was previously owned by some woman who has about 20 debt management companies chasing her - thanks BT)
Sorry for epic post but the rant has made me feel better 
- In summary YANBU BT ARE SHITE -- BUT having dealt with Sky and Virgin Media in the last 2 and a bit years ---- THEY ARE ALL SHITE!!!
PinkyCheesy ·
09/05/2013 23:37
I let DH deal with our BT account now (no choice, no other providers in our area, gotta have a BT line if you want Internet from anyone else), after 20 years of hassle from them and 20 years of shouting by me
My worst insult now (to any company that treats us badly or has no customer service skills) is to say "you are the second worst company I have ever dealt with - second only to BT" it's surprising how much that pisses people off!!
IrritatingInfinity ·
10/05/2013 00:55
A senior person
Anyone got any idea how you manage to speak to one???
Also, do you think that all departments can access all your records/notes
The billing team (call centre) don't seem to be able to read the same notes as the UK sales team or the tech team?
bigbluebus ·
10/05/2013 15:22
Having read this thread, the 3 days I spent trying to get my phone line working recently pales into insignificance! I think I must have been one of the lucky ones 
My phone line kept telling me it was in use even though no one was using it and all the handsets were on their base stations. I couldn't even report the fault using my mobile as their automated system kept telling me they couldn't test the line as someone was using it - "No they weren't - that was the fault!!!"
I eventually spent hours on their 'chat' system with an Indian call centre who told me equally ridiculous things. Turns out it was a fault in their local exchange on our line - it took them minutes to sort it out when they eventually got an engineer out to it. I know this as they rang me to let me know an engineer was going to fix the fault one morning - they then rang minutes later to say it was fixed! And that only happened as we managed to get 'priority' service due to having a 'qualifying' disabled person living in our home.
The whole thing was extremely frustrating and I said to DH at the time, "I don't know how anyone who works has time to deal with this crap "- I found it bad enough & I am a SAHM/carer.
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