Do GP's receptionists have ti be so bastard rude?

[OHforDUCKScake]

Ive just had some blood results for my 22 month old that was like a punch in the fucking stomach so I may well be projecting my rage on the bitch that called me.

So, she calls, is this Ducks Mum?

Yes.

We have his blood results can you pick them up?

I say yes but I have a broken so I wont be able to for a few days, can she just give me the numbers now. (Im poised with a pen)

She literally sighs a big sigh, tuts. She fucking TUTS at me, says in a huffy teenage voice "we're really busy."

I say no problem and hang up.

I call their sister surgery and ask the receptionist there if she has time to read some blood results for my son, she does it takes 20-30 seconds.

Then mrsh Huffy Puffy calls me back again, she said I didnt let her finish. i said no, she made herself quite clear and I got the results from the other surgery so its no problem now. She starts tutting and huffing and puffing again, "oh well then, ."

I told her that she was incredibly rude on the phone and hung up.

Dont they fucking know some of these results are the difference between life and death? I quality of life?

Fcking bitch.

[Wreckomend]

Primarywannabe - JohnRicades here.

If you read my thread you would see I was posting my experience on the issue of rude GP receptionists and I was being truthful; so I won’t accept your criticism of being selfish without a thought for others feelings.

You seem just as degrading as the receptionist, so don’t try to hint at exercising authority over me or dictating what I should do. If I was treated with respect and dignity I wouldn’t be so verbally abusive.

Why should I respect others when I get spoken down to like dirt?

My foul language may be inappropriate, but then the way I was treated which provoked me was also inappropriate and equally as offensive. So, why is it okay to treat me inappropriately, but not for me to retaliate inappropriately? Because society is controlled by shit which always rises to the top.

If someone was to attack me physically, I would use physical force to defend myself, so when it comes to verbal degrading by the shit at the top, I use verbal defence and find foul language delivers the quickest punch with the biggest impact and upsets them the most.

It is the only way these degrading sods listen, so that’s what I will do. It seems okay to use foul language to express ones feelings as there are many comments on this with foul language.

[Volenflo]

You sound like a nightmare.

[GingerLDN]

It's not a job I'd like and don't imagine it to be an easy one. However, if you can't put a face on and be polite and professional, you probably aren't best suited to a customer-facing role. My current surgery has lovely receptionists, my last few - not so much!

[Sparklingbrook]

Why bump a 2 year old thread.

[SewingAndCakes]

No, it's not ok to be spoken to in a derogatory or condescending way, but there are better ways of dealing with that without descending into verbal abuse. Perhaps you need to work on being assertive rather than aggressive.

[CainInThePunting]

Wreckomend

There is no amount of provocation that justifies swearing at the staff.
That kind of behaviour is unacceptable and the letter you received is justified.
Having read this thread in its entirety I would say that you are the kind of patient that breeds this contempt for patients that a lot of Doctor's receptionists have.
Thanks for making everyone else's lives a little bit more difficult.

[Reginafalangie]

Out of the four at my surgery two are lovely the other two are nasty and rude.
What is surprising is that I deal with this surgery in a professional capacity as well as being a patient and they deal with me differently. As a patient they are nosey, rude and dismissive however if I contact them in a professional capacity they couldn't be more helpful or polite.

[kali110]

Judging by your latest message i can see why they sent you that letter, and no it doesn't come across as though they are saying their receptionist is 'whiter than white'.
Surgeries, hospitals etc won't accept abuse to their staff and so they shouldn't.
I'v only encountered one sour receptionist. All the ones at my surgery are wonderful. Go out of their way.

[Idontseeanydragons]

I know, zombie thread and all that....

John, I've been a GP receptionist, I have no doubt some are awful - I worked with one who was an absolute cow! But verbally abusing staff because you feel it gets better and quicker results is actually more likely to just get you struck off the practice books. Most have zero tolerance policies.
I was verbally abused, followed home and threatened by certain patients at the practice, not for being obstructive or rude (despite huge provocation at times), but purely for following practice rules set down by the management. That's where most problems lie, not with the public facing staff but with the senior partners and managers.
An example:
A patient calls for test results at 9.30am. Practice rules state that results are not given until after 11 am due to morning surgeries - results need checking by a doctor first and put onto the system, a patient may need to discuss the results and the doctors are all fully booked up until 11 every day. Patient refuses to believe this and gets verbally abusive (as you were in your case). Can you actually condone calling someone a "stupid fucking bitch" and being told "I know where you fucking live"?
That ^ happened to me. It's why I would rather pulls own eyeballs out than work in a surgery again.
You condone this?

[BathshebaDarkstone]

Also some of them seem to have less medical knowledge than me! I had to get really angry once (20 years ago, that's how much it pissed me off! ), the receptionist tried to argue with me that DS1 shouldn't have a repeat prescription for antibiotics. He's got cystic fibrosis. Not having antibiotics could kill him.

[OnlyLovers]

My current ones are very nice but the previous lot were awful. Professionally curt, dismissive and rude.

I wrote to the practice manager about their behaviour once (two of them ignored me and had a personal conversation instead) and got a reply that clearly showed that they had flat-out lied to him when he asked them about it.

I left the surgery over it, but I should have left years ago.

[HamishBamish]

Most of the ones at our surgery are generally ok, but I had one tell me to 'get a grip' when I started crying as I was having a miscarriage. I didn't complain at the time, but I wish I had.

[MrsTrentReznor]

I'm allergic to a particular antihistamine, I didn't need any for years so forgot the (long and complicated) name of the one I couldn't take.
The receptionist took it upon herself to pretend to look it up on my notes, I took the wrong one based on her advice and spent the next few days in pain due to the reaction I had.
The practice manager was absolutely furious.
The same woman was very mean to my DP when I got him an appointment for a painful condition. He didn't know the area, but knew where my doctor was, I managed to get him an appointment as a guest of mine, (with a fight) but when he turned up there she spoke to him like dirt. She's a total bitch and I'm so glad I moved.
My new practice has lovely staff. I was surprised to be honest.