To expect a refund from Serenata Flowers for flowers delivered DEAD?

[Mendi]

I ordered a bouquet for delivery to SIL after Christmas. Duly got a text from her thanking me. Brother was away at the time

This week I hear from my mother, who was told by my brother, that on arrival the flowers went straight into the bin as they were dead. SIL had been too embarrassed to say anything to me at the time as thought it would seem ungrateful.

I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! Instead they will offer 20% off a future order. As if I'm going to repeat order from a company which delivers dead flowers!

I am a solicitor so have responded pointing out all the legal failings in this position but they just keep responding 'please provide a photo or no refund'.

It seems to me that unless you know the sender extremely well, most people would not contact the sender of flowers to say the flowers were dead, so florist delivery services taking this 'photo or no refund' line are just taking massive advantage. In this case it really is not the money, but is the principle. I feel totally Victor Meldrew about this but am absolutely incensed by the 'don't care' response I've had. AIBU? WIBU to issue a claim in the small claims court?

[5foot5]

ZOMBIE

[Flojoe1952]

We have just had trouble with this serenata flowers delivered to wrong address and then said that they would give 50%next order is found the address that they went to and they were told by serenata flowers to take them to the post office for them to send back witch they did and give me the address of the post office who had sent them back still not been given refund

[mrdownie]

I wanted to warn people to AVOID Serenata Flowers.

They didn't deliver to my Mum on Mother's Day (they live in France), then they refused to refund me saying the weather was too bad for deliveries.

The weather in the area that day was bright sunshine, 15 degrees with a light breeze and no rain.

They ended up delivering on the Monday by which time my Mum was away and the flowers were left on the doorstep to rot.

They say that if the weather isn't good, their terms and conditions mean they can deliver late and still keep your money.

I have given up hope of seeing my money again and just wanted to let you all know that this company is not to be trusted.

If you read reviews on Google, you'll see they are really bad...I just wish I had read them before I placed my order - a lesson learnt.

[worlybear]

Also avoid Floraworld.com.
Ordered flowers for mother's day in good time and had an email on Friday saying
"Good news your flowers are ready for delivery(Sat 10th.)
They didn't arrive .
2 emails to them (unacknowledge.)
Flowers arrived finally today. (13 th March.)
2 days late. No apology Crap service. Avoid!

[CheekyRedhead]

I had a similar problem with appleyard flowers. They apologised fur sending dead flowers. Agreed to resend. They never arrived. Asked for a refund. Never got it. Shocking service.

I won't use anyone but bloom and wild now. Never had an issue and great quality flowers.