To think I'm a sucker for agreeing to this from HSBC?

[TunipTheHollowVegemalLantern]

So, I just went into my bank to pick up a replacement card for joint account after losing my old one.
Lady goes to fetch card and when she comes back I notice she is holding an envelope with my old address on, for a house I sold 5 years ago.
Everything as far as I have been aware has been coming to our current house, I have not noticed anything going missing.

So I enquire and it turns out they have the old address as well as the new one despite our having informed them of address change, and they want me to make an appointment to go through the change of address details. WHICH THEY HAVE HAD FOR 5 YEARS AND HAVE BEEN USING CORRECTLY IN EVERY OTHER ASPECT OF THE ACCOUNT. So I need a special appointment just to DELETE an old address

Me: 'Can't I just fill in a form? Or do it now?'
Her: 'Oh no, we don't have a form, and I can't do it, you need to make an appointment again with Tam.'

So I have got to make a special trip to the bank just to put right some bizarre clerical error on their part. I am a sucker for standing for this, aren't I?

Are all banks this silly or is it just HSBC?

[beingagoodmumishard]

I too have been conned persuaded by HSBC to come into a meeting tomorrow just so that I can set up internet banking, oh and could I bring in details of my mortgage, insurance etc provided by other providers

[glamourousgranny42]

I made an appointment to apply for a mortgage against my house. After an hour and a half of questions about my spending and income I was told I had to make another appointment to make the actual application. After another hour and half abd the mortgage approved I had to make another appointment to sign the bloody forms!! They know more about me than my partner does!!!

[GsyPotatoPieEyed]

DH has still got this problem too, one particular statement still goes to his parents house after several years of trying to change it.

The worst part is that DH also happens to be

employed by them

[livvybugs]

I constantly bang my head against the wall with HSBC, I would ring the telephone banking number and speak to someone to ask them to sort or if you are on Internet banking send them an email.

[FiercePanda]

They did the same to me! I have an account with them, and for some inexplicable reason when a payment bounced, they sent the notice letters to my old address from 3 years ago, despite sending me regular shite letters to my current address. First I knew about it was when I tried to log into internet banking and I was told to phone them.

[livvybugs]

Ps if they ask when your house, car, building insurance etc is due, just say you don't know your DH deals with all of that stuff. Usually works for me.

[lovethesun1]

Call telephone banking,tell them what you want to do, disagree when they say you have to go into the branch (they will try it on), tell them you will close the account if they can't sort it, ask them to cxl the appt on your behalf. Be prepared for 94 follow up calls from the branch trying to re-book the appt. Be polite but firm. Can you tell I used to work in this industry?! :)

[TunipTheVegedude]

Honestly, the fact that this happens regularly is bloody shocking, and a security risk, isn't it?

I am actually thinking it might be an idea to move the account anyway.

Livvy - I really don't know, and my dh really does deal with all that stuff! He consults me if he's making any major decisions but he does all the day-to-day work of keeping the household finances ticking over (and very grateful to him I am too.)

[TunipTheVegedude]

Lovethesun1 - oh no, please! Not the 99 follow-up calls!

[Worley]

I had an appointment recently in the natwest and asked to reduce my overdraft by £50 a month until it was all paid off again.. it was all set up.. I then noticed it hadn't reduced when my statement came.. I went into another branch to ask why and the person behind desk told me that they can't do such a thing and if they could they would have to credit check me everytime they reduced it down ??!! how come other person said they could do that. fecking banks...

[TunipTheVegedude]

Arma dudumque cano

Errare dudum est

Vox dudi vox dei

[TunipTheVegedude]

oops, wrong thread....

[NotQuintAtAllOhNo]

Can you not sort it through online banking?
You can go in and check what addresses they keep on you, and delete old obsolete addresses.

[FudgeyCookie]

worley they can reduce it, DP has asked for his to be reduced by £20 a month in both Natwest and RBS..

[mamamibbo]

ive been changing my bank account from my maiden name to my married name for 19 months, every time i think its finally done it isnt, dont see whats so difficult

[ant3nna]

First Direct is owned by HSBC but seems to be much better. When I changed my address after moving last month, it took 1 min 25 seconds from dialling the number to hanging up. Never had anything but excellent service from them. Plus they don't have branches so they can't try to con you into making pointless appointments.

[TunipTheVegedude]

They are forgiven.
Other woman from branch phoned me up to apologise and say I didn't need to come in and she could do it over the phone.

[ChippingInLovesAutumn]

That's good :)