or is this just par for the course with double - glazing people?
The new patio door doesn't lock properly because the locking mechanism is slightly out of alignment, or it's the door which is slightly out of alignment.
I phoned in October and was told that the fitter would be round when he had come back from holiday. A couple of weeks passed and no sign of the fitter. I phoned again and got the answerphone. I have been trying again since then and keep getting the answerphone. After about 10 times I eventually got hold of the salesman who initially processed the order- he said he'd pass the message on to the propietor - I heard no more. I phoned the salesman again a couple of days ago and was told that the proprietor would be with him the next day, so I phoned and did speak to the propietor of the firm. He blamed the fitter - 'hasn't he got back to you, blah, blah, blah'. Well, no and nor does it explain why you haven't got back to me to tell me what the situation is. He is supposed to be sending another fitter round today - after he's finished another job a few streets away. Yes, well, I am not exactly holding my breath.
It was a smallish local firm, not the cheapest; I was hoping a local firm would be better - I have been disappointed. It's pretty poor to blame your fitters - after all my contract wasn't with them. You'd think a decent firm would want to chase things up, but perhaps it's too much to hope for with double -glazing people.
What would you do people?
Please or to access all these features
Please
or
to access all these features
AIBU?
to expect double glazing people to finish the job!
7 replies
Margles · 08/04/2011 13:49
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.