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AIBU?

holiday cottage damage

88 replies

careergirl · 17/08/2010 23:43

Came back from a lovely self catering holiday in a cottage
Night before leaving cleaned the place thoroughly. Mopped all floors. Hoovered the rug. Washed and dried all towels we'd used.
Saturday morning just before leaving I straightened a chair and it knocked over a vase. And smashed it.
I'd no idea how much it was worth so left a note (I thought) swept up the bits and popped them in the bin.
Lady phoned me today (cottage owner) did I know anything about a missing vase. Said I'd left a note but apparently it wasn't there?
She said the vase was 15 years old and expensive £200 when bought new. She would take £100 as a replacement amount.
She asked if I used the hoover I said yes she said when the cleaner came to use it it wasn't working it was only a month old. I said it was working fine when I used it and it was.
Also she said some of the cleaning items were missing from the cottage (i used their bleach and disinfectant) and also there were no loo rolls left in the house or kitchen rolls. I used my own kitchen rolls and loo rolls.
She said she was aware that we had damage insurance. I was going to send her the money for the vase but am going to hold fire until I've spoken to the insurance company.
fed up feel like I can't have done much more than I did?

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stillfrazzled · 18/08/2010 11:17

Hmm, was this place in Yorkshire by any chance?

Several years ago DH and I spent a long weekend in a v expensively decorated cottage (we knew this because the owner took pains to tell us so, along with slagging off all the careless people who'd scratched the antique chest the TV stood on etc etc etc)

On last day, DH knocked the loo roll holder off the wall - it wasn't actually attached, just hung on a nail.

Owner made us go to ceramic place she bought it from and spend 50 FARKING QUID on a new one. Cannot quite remember why we didn't tell her to jog on, now.

Like everyone else says, call her bluff. Threaten a sh*tty review and do it anyway.Is a shame, leaves a bad taste after a nice holiday, doesn't it?

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loopyloops · 18/08/2010 11:21

I agree with the others, she is clearly taking the piss.

I would ignore her. Did you pay a deposit? How much was it? Was it returned?

Ignore her and hopefully she'll go away.

Then write a crap review.

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gingernutlover · 18/08/2010 11:25

apart from anything else, if the hoover is a month old, it is still under manufacturers guarantee so she can just get a replacement that way.

As for the vase, tell her to claim on her insurance, or offer a token amount of it makes you feel better (not more than £20 I would say).

everything else is totally ridiculous - I wonder if she tried this with everyone who rents the house.

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miracled · 18/08/2010 11:31

I would tell your insurers just to cover yourself. She sounds like she makes a habit of this so there are only so many times she will get away with it without insurers ganging up and uttering the 'fraud' word. Also if the cottage is on Trip Advisor or similar give it a stinking review.

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Fontella · 18/08/2010 11:46

Once stayed in a B & B within Wales in the wilds of nowhere at the end of a winding valley where the only other building was a big old Welsh chapel and graveyard.

The place (and owners) were fab. I was with two (female) friends and first night we sat up with them exchanging ghost stories and they told us this place was haunted and all about their spooky experiences when they were renovating it.

We were in a room up a short flight of stairs off the first floor - kind of like an attic room and it had a basin etc. but no bathroom ensuite. The loo was down on the first floor.

My friend woke up in the night busting for a pee and was too terrified to go downstairs so in desperation she climbed up on the basin and peed in that! Only trouble is, when she was halfway through the basin fell off the wall. Right off the wall, ripping all the plaster off and everything!

We decided to 'come clean' with the owners and told them the truth about what happened, rather than say we'd just leant on it, or it had fell off of it's own accord Confused. They laughed so hard and told us not to worry - it was their fault for scaring us.

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WkdSM · 18/08/2010 11:59

Hi
We own some holiday lets and would never dream of charging for loo rolls, cleaning items dishclothes etc. All part of fair wear and tear.
Did you sign or receive an inventory of items when you went in? Does the owner belong to a group / site that you can ask to mediate? As others have said, the burden of proof re cost and age of vase is down to owner.

If the hoover is only a month old it will be under guarantee anyway.

This makes me sad / angry as we take care to treat our renters well.

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zipzap · 18/08/2010 15:04

I reckon one of the reasons she is chasing after you is because of the fact you left a note and the chocs and did the cleaning - she can see that you are nice, honest and decent and therefore she is hoping that those features will make you feel that you have to pay up.

WHereas if you had left the place in the same sort of state you found it she wouldn't have bothered so much...

Do you have a photo of the vase somewhere in your holiday photos to see if anyone here can spot that it is a bog standard IKEA one or can you remember anything identifying about it?

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whoneedssleepanyway · 18/08/2010 15:13

This sounds v suspicious.

Several years ago we stayed in a holiday rental over new year and broke about 6 wine glasses, I felt really bad and left them a note saying to take it out of the damage deposit, they were very gracious and said these things happened, thanks for letting them know and they would refund my whole deposit and it was just wear and tear.

I would offer £20 for the vase and leave it at that.

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scurryfunge · 18/08/2010 15:14

Oh please post a link to the cottage.

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2kids2dogsandahorse · 18/08/2010 15:22

I want to see the cottage (and the vase too if poss) Grin

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ASecretLemonadeDrinker · 18/08/2010 15:25

link link link link


let's spot the vase!

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ASecretLemonadeDrinker · 18/08/2010 15:28

send her a dirty dishcloth in the post as a replacement Grin

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isthatporridgeinyourhair · 18/08/2010 15:31

She's definately taking the piss. My family have rented out holiday cottages for over 20 years and there is NO WAY you would put a £200 vase in there.

She should be bloody grateful you did all that cleaning - we don't expect guests to clean their cottages or do the washing before they leave - what's the point of going on holiday if you have to do all that?

As for using the bleach - she's having a larf!

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gillybean2 · 18/08/2010 15:39

Presumably she is declaring her rental income, and claiming for expenses, on her Tax Return.
Furnished rental properties are allowed to claim a 10% wear and tear allowance on the rental income. As she has a cleaner I would presume that she also uses an accountant who would advise her of this (or she can look it up herself).
So she's already been able to claim £60 from your one booking as an expense for wear and tear to her property. Seems pretty much like the cost of a broken vase is covered in that alone.

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MissMarjoribanks · 18/08/2010 15:56

She's taking the piss. I'd tell her to take a running jump.

We actually got an email from the owners of our holiday cottage this year thanking us for leaving it so clean. It was spotless when we arrived and all we'd done was wipe round the bathroom and kitchen and have a quick hoover round. We used their cleaning products as that's what they're, erm, for.

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Indaba · 18/08/2010 17:49

Absolutely wrong! We rent all the time. She is MAD to put something of such high value in a rental place.

Put your experience on Trip Advisor and did you go through a booking agent by the way?: they may be able to help.

IMO she is trying it on. Its absolutely normal to have wear and tear and to complain about you using cleaning materials is just plain NUTS!

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ratspeaker · 18/08/2010 18:03

Indaba has a good idea, check out tripadvisor to see if anyone else has mentioned something similar, then add your comment.
Google the name of the place to see if there's anything comes up.

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googietheegg · 18/08/2010 19:07

Haven't read it all....but DON'T contact your insurance company, let her do it through her own.

My inlaws have holiday lets and you have gone above and beyond what 'normal' people do and it's a fancy let!

Don't get sucked it. Say you'll talk to the lettings and leave it at that. Her expenses are tax deductable anyway

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AgentProvocateur · 18/08/2010 20:00

I was in a holiday cottage recently with an original Clarice Cliff vase. I was Shock

And it wasn't a grand let at all - just an ordinary wee cottage in the wilds of the north of Scotland.

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careergirl · 18/08/2010 20:29

would love to name and shame but daren't on an open forum! Anyway its going through insurance. I've rung her told her she has to put her claims in writing but she hasn't done as yet although she did ask how much I thought the insurance company would pay her? Apparently the hoover is now working!

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NetworkGuy · 18/08/2010 23:33

Maybe in a few weeks you could post an update in _chat (eg whether there was ever an insurance payment of compensation). Might also be a time to mention (simply as a reminder) where you visited, and put some photos online too...

Might register that domain this week... 89c will hardly break the bank :)

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kalo12 · 18/08/2010 23:41

surely she has her own insurance for damages at the cottage. it would be a normal cost of business. I think she is being unreasonable and I would tell her you are absolutely outraged. don't send the money and don't go there again, and tells us where it is so we won't go there.

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gtamom · 19/08/2010 08:18

Yes, she is trying to pull a fast one!
We recently rented a cottage in Nova Scotia, and it was loaded with antiques and a very expensive looking telescope. Shock
Then, after we left, we went to a hotel, and we accidently stole one of their pillows! Blush
I realized the next night, at a different hotel, when I got our pillows from the car, and I phoned them and let them know I would send a check to reimburse them. They sent me an e-mail saying to forget about it, they'd much rather we returned to stay again some day. How nice is that!

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BollockBrain · 19/08/2010 08:23

I would ignore. She is taking the piss. Or just send her £20 for the vase and leave it at that. Surely she will not be taking you to court to claim anything back?

She is definately pulling a fast one. Make sure if her cottage is on a review website, then let others know this is what happens. She probably tries this on with everyone. Chances are, if you hadn't broken the vase, she would still have come after you for the hoover etc.

Name and shame i say.

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alexsdad · 19/08/2010 08:33

Thank you very much for this thread.

We are about to go on holiday in a self-catering place. I will make a point of going round taking photos before we let the kids loose, and then after we've cleaned up before going home. A really good lesson to take with me from these posts. Inevitably if taking these precautions nothing will happen, but then that's fine with me!

I'm going to do the same with the rental car as well. Digital cameras rule!

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