Is there a worse customer services than TalkTalk?

[Jux]

I KNOW THAT THE PEOPLE WHO ANSWER THE PHONE ARE NOT RESPONSIBLE; I AM NOT GETTING AT THEM - I'm talking about how things are dealt with and what actually happens.

We have a problem with our BB, supplied by TalkTalk. Meant to be Super Fast but as we only have copper wires running from the junction box to our house, there's a limit to what sort of speeds they can actually provide.

However, LESS THAN 10Mbps IS NOT GOOD ENOUGH, especially when we are paying for speeds many times higher than that (though whatever they promise, we shan't get much more than 36Mbps due to copper).

We have the misfortune of getting our landline from them too. This has not worked for 2 weeks. There is no dialling tone when you pick up the handset, nothing happens when you dial. People who phone us get the ringing tone so they don't know that at our end absolutely nothing is happening and we have no idea they're ringing.

Today, is the third time we have contacted TalkTalk about this.

They run their diagnostics which say there's no fault.

We got a private telecoms engineer to come and check all our equipment, there is no fault with any of it. We have done this twice (two different, highly recommended engineers).

The fault must therefore occur between the junction box and our house. The junction box which has had lots of different people coming and working on it for the last two weeks.

TalkTalk say they'll send an engineer out. Nothing happens. Nothing improves, nothing changes. We have no idea whether they actually have sent an engineer out or not. We assume not.

Every time we contact them we go right back to the beginning. And if I insist that we've already complained and nothing's been done, they say "oh I'll expedite it, but I have to run these diagnostic tests first....." and then we're right back at the beginning and nothing happens.

Why on earth do we use them?

Can anyone recommend another provider? We shall end the contract early on teh grounds that they have never provided the service they promised and that they have not dealt with this current problem as we still have no landline and ridiculously slow bb.

[pooopypants]

Clearly you've never had to call Hermes OP

[AdventureCode]

I see your TalkTalk and raise you Sky 😑

[Seymour5]

@littleboxes my Virgin email was hacked, eventually got through on the Virgin landline, and the technical help was no help. Neither of us is the account holder, even though we pay the bill! We are no further forward. In the New Year, we're changing providers. Looks like should avoid TalkTalk too.

[moostermum]

My mum once signed up for talk talk BB in the supermarket at a certain price and they put her on a completely different package. Tried to cal many times and they just put the phone down on you when they don't know the answer. Absolutely shocking

[MashedSweetSpud]

I was once on the phone for three hours with TalkTalk only for the call to disconnect before the issue was resolved.

My sister is with them and her Internet is always going off.

I’d never use them again.

[AlannaOfTrebond]

I lost all ability to take TalkTalk seriously when they repeatedly called us and asked to speak to my DH using Mr Company name.

Think Mr Green Gardening Services....

[lilcolibri]

BB up for renewal, was considering TalkTalk except for they used to have a history of bad customer service - thought it might be better by now. But this thread has just made me realise, nope, not risking it!

[TwoZeroTwoZero]

iD Mobile. Their website takes you round in circles. All phone lines are automated. They tell you to install an app but if your phone's been stolen, you obviously can't do that. You can't set up an online account with a different phone because if you use your ID mobile number they text you a code but that goes to the phone that was stolen and they won't accept a number from a different account or company. You physically can't get in touch with an actual human at all. It's even worse if you're trying to do that on behalf of an elderly, vulnerable adult who is also a technophobe. It took a public complaint and several emails back and forth to eventually get something sorted

[trappedsincesundaymorn]

I'm trying to shut down my dad's broadband account with them. I've sent them a copy of his death certificate to which the reply was " we need his permission as the account holder to close it"....yeah good luck with that.

[Jux]

LittleBoxes that's ironic. We'd been with Virgin since around 1998 and then they sold us to TalkTalk, so we swore we'd never have anything to do with them again!

Seems like everyone's pretty shit these days. I think I might go with Zen....