I contacted my bank last night regarding a query I had from an email I received from them. I've had the bank account since I was In high school. Years later I married a wonderful man who thankfully still puts up with me today! Although we decided my bank account was to remain solely mine, we made it into a joint account just in case he needed to get access to it. He did the same to his account for me. He never signed up for online banking or even ordered a card. However I recently found an email stating "important information about your account" was only addressed to him. I was intrigued to find out why this was as usually my online statement emails are just addressed as "dear customer". I contacted NatWest via the messenger FB page. What began as an inquiry soon turned into a rather disturbing truth. At first I thought they had prioritised my husbands name on the account. I hinted towards this belief but they assured me that this was not the case as all joint account holders are emailed separately to their registered email. By pure fault my husband had not added a separate email so his emails were being directed to mine. If he had done so then my bank would have sent important information to my husband, but not thought it was important enough to send directly to me, the account user. Evidence has come to light that they had actually sent this information based on gender. Looking through my older emails from my bank, those addressed to me personally were not deemed as "important information regarding your account" but more of "enter this competition to win 2 years of payments on your mortgage". And the one email I have in my inbox that holds information which my husband also received was titled in a very different way to his, yet held the same information. Even though I have been a customer of this bank longer then my husband has had his name on it, my bank decided that due to gender advertising, it was unnecessary to send me important information I may have needed to know regarding my account. So basically what I wanted to know is, do any of you ladies out there have similar emails from your banks?! And more interestingly how does this work for ladies (or even men if there are any on here!) who are in a same sex relationship with a joint account? Does this mean you are missing out entirely on important information regarding your account?! Please let me know What you think and if you discover the same truth Please let me know!
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Feminism: Sex and gender discussions
Are banks indirectly (or directly?!) discriminating against their customers?
32 replies
Sloanemoody · 17/11/2016 23:51
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