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How to word a complaint to DHL

(12 Posts)
MilchandCookies Sat 13-Aug-16 11:01:10

I walked past a parked DHL van at hospital this morning. After I didn't acknowledge the lascivious "Guten Morgen" (i live in Germany), the driver started the engine and followed me as I hurried to my car. He demanded I talk to him, asking why a "pretty lady" would ignore him. He drove off after he repeatedly got no response, but I was left shaken and feeling very uncomfortable.

I really want to complain to DHL about it - but I don't really know what to say. I'm reluctant to do it via Facebook because it's so public, but perhaps that's the best way. Any ideas?

EBearhug Sat 13-Aug-16 11:07:21

I wouldn't go via FB or Twitter to start - it should be between you and DHL, and I'd have thought if you can give a time and place, they should be able to work out which driver it was and take appropriate action.

If they didn't take me seriously or respond appropriately, I might consider going public after that.

I assume they will have a customer services email or phone number on a Contact Us web page.

LassWiTheDelicateAir Sat 13-Aug-16 13:32:03

Absolutely not social media.

You should write a calm and measured and factual letter to either customer services or any senior management shown on website.

I don't know what the German equivalent of Companies House is but all UK company information is available online and you can get information on who the directors are and the registered office. You could send a copy of your letter to a director /company secretary as well.

LassWiTheDelicateAir Sat 13-Aug-16 13:33:38

I would not use email. I would use a paper letter sent by recorded delivery so they cannot deny getting it. You should phone and ask for the correspondence address of the complainants depth.

MilchandCookies Sat 13-Aug-16 14:24:59

Ok, thank you. I will look up the address to send a real letter. Good advice.

And keep at it until you get the answer you want. I'll bet this guy has form.

Best of luck.

VestalVirgin Sat 13-Aug-16 15:52:55

Writing a letter sounds good. I hope they fire him. They can't expect women to open their doors to drivers who behave like this.

Sugarlightly Sat 13-Aug-16 16:54:45

This happened to me at Tesco, a member of staff would come up to me every morning and say hello and that I was very pretty. The last straw was when he followed me out the store to sit next to me at a bus stop alone and ask me for my number. Thankfully the bus came and I avoided any weird situations

I contacted Tescos online customer service with a narrative of what had happened that morning and was emailed by the area manager a few days later and offered compensation.

OlennasWimple Sun 14-Aug-16 14:13:52

Google DHL and the town you were in and you can find the relevant service centre pretty easily. Write to the service centre manager

OlennasWimple Sun 14-Aug-16 14:15:17

Sugar do you mind me asking what Tesco gave you? And was it termed compensation or something like a goodwill gesture?

Sugarlightly Sun 14-Aug-16 19:39:37

Oh no it was good will and £25. I didn't expect anything and almost refused it.

Sugarlightly Sun 14-Aug-16 19:42:07

All I wanted was an acknowledgement from the company about this behaviour and some assurance that this wouldn't happen again. The area manager was appalled that this had happened and although they can't give out any information about a member of staff employment status they made it clear they would speak to him about the incident.

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