Hi all
I visited a Shell petrol station last week and saw that The Sport was displayed at toddler eye level. The manager wasn't there at the time so I e-mailed the company when I got home to ask that they move these newspapers as well as their copies of Nuts/Zoo/FHM etc (or at least cover them up like Sainsbury's etc do).
I got this response today, which is just rubbish. I have replied saying that sometimes parents do want to take their children into the petrol station, that I find these publications offensive and don't wish to view them, and that it's not a big ask to move a few newspapers.
I won't be visiting a Shell petrol station again until they decide to change their policy on newspaper/lads mags display.
To me, it prioritises the customers of these publications over the customers who don't wish to view them.
Pretty poor, in my view!
JIA
The e-mail address is as follows, if you wish to tell them how rubbish their response is!
[email protected]
"As a business Shell follow the voluntary code of practice as outlined by the PPA & Home Office for internal fixtures. All planograms for the Magazine units position the lad's magazines out of the eye line
and the reach from young children and is positioned well above children's comics.
In terms of the external newspaper unit, Shell deems the forecourt to be an area where children should not be wandering/browsing due to health and safety reasons. As such we believe it is also acceptable to display all Newspapers and certain magazines from here.
In the future Shell will continue to adhere to the voluntary PPA guidelines on internal fixtures, and also continue to use the
external display unit. If the guidelines were to change then Shell would certainly consider whether any change in policy would be appropriate.
If the publishers decided to produce some titles in a printed modesty cover then this would also be considered by Shell.
If you require any further information or assistance do not hesitate to contact our customer service centre at 08007318888.
Thank you."
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Really rubbish response from Shell following my complaint about displays of The Sport
15 replies
JessinAvalon · 09/12/2010 17:52
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