Ok here goes! Based on pre lockdown!
Parent complaining child will do no h/w. Poor behaviour at home escalating to aggression. Poor behaviour in school. Risk of exclusion, no improvements despite meetings with parents. Parent complains child is out of control at home.
Firstly follow all steps in school so for us this would be mentor for anger management, intensive support from HoY via report system. Possible time out card. Pupil profile with info for staff. If no improvemnt then consider CAF mtg.
This gets things on paper and means you can refer to other agencies. Lots wont pick things up until you can show you have tried all avenues. You can then invite HUB worker who will come and advise and see if they meet criteria for referal.
At CAF explain to parents other support we can offer. Parents can self refer to HUB or we can refer if they meet criteria.
CiN or CP is usually triggered by SS.things like Domestic violence, drugs, alcohol or neglect.
CiN can be dropped to CAF and then handed to school to deal with. You would re refer if you felt issue were escallating again.
Child you are worried about in terms of mental health. Again try all in school support first. mentoring, pupil profile for staff, any relevant groups (we do mindfullness). Would councelling be appropriate (we sporadically have a Kooth councellor).
I would then look at what else we could offer so referral to Ed Psych or Future in Mind practitioner to signpost for further referral. You would also consider if camhs is appropriate. waiting list is super long in my area and FIM practitioner can do the referral quicker if they deem it appropriate.
Naughty child.
Follow school behaviour policy to the letter. Meet parents? Communicate all issues with parents explain risk of exclusion. esclate to SLT level if needed. Mentor, time out card if appropriate, step out from lessons.
We do a form tutor report, then a HoY report and then SLT if no improvement.
You need to know what ur school have
Consider if there are any other issues eg problems at home or historical issues of DV for example. If so you might consider a CAF. If not then Ed psych referral to rule out any SEN and then consider managed move, alternative provision, part time table.
Some of these examples are very specific to my school and area but should give you an idea of the kinds of things we do.
Also some would have a long time scale. Across a school year sometimes.
Let me know if anything isn't clear or if you want more specific examples.
Also apologies for SPaG!