We order PuffinCat's food online, in boxes of 120 pouches at a time. Last time, five pouches hadn't sealed correctly and had leaked over other ones. We only discovered this when there was a really unpleasant smell in the kitchen. I filled in an online form on Purina's website, explaining exactly and truthfully what happened. I have now received a full refund for the entire box of 120 pouches. Obviously I am very grateful for this! However, I can't help but think that they don't really understand their customers - as if we could vote with our feet if we wanted to! PuffinCat, like any self-respecting feline, would simply go on a hunger strike if we gave her different food
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The litter tray
Am I wrong to think they've shot themselves in the paw here? (Light-hearted)
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NCPuffin · 13/08/2018 17:07
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