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Rabbit hutch world online-any experiences?

(7 Posts)
Wheresmycaffeinedrip Mon 16-Jul-12 18:22:46

I hope this is the right place to post this. we recently aquirred two lovely rabbits. We purchased their hutch from an online company called rabbit hutch world. Now the hutch arrived no problems and was delivered in good condition all parts present and correct. We also bought a covet designed to go specifically with that particular hutch.

The cover took a few phone calls and a couple of extra days to arrive despite being on the sane order! Now the problem is that within the first week the cover started to fray and rip. We called complained and was told that another would be delivered. This happened twice and each time we were told it had been sent out for delivery yet we had never received it.

We have repeatedly called and emailed and eventually they admitted that they were out of stock and would be in touch . This was a month ago if not more and we have heard nothing and received no replacement cover at all while the one we have is falling apart by the day! sad

Has anyone here used this company and had similar problems? And has anyone actually received their replacement cover???? Am getting a bit angry now as the weather us awful and I worry about my bunnies sad

Wheresmycaffeinedrip Mon 16-Jul-12 18:54:34

Bump?

Wheresmycaffeinedrip Mon 16-Jul-12 19:46:17

Anyone?? sad

Wheresmycaffeinedrip Tue 17-Jul-12 07:13:35

I'm
Gonna try againsad bump

pmgkt Tue 17-Jul-12 07:19:47

Did you pay by credit card. If they don't respond you could try and get a refund via cc. Then buy one elsewhere

Wheresmycaffeinedrip Tue 17-Jul-12 07:31:25

Yeah we paid by card the only trouble is the cover is specifically for that hutch and we haven't been able to find either the hutch or cover anywhere else. I think they have experienced similar problems with other customers and are struggling to keep up with demand for replacements. Am Gonna try calling again today cos they want the old cover sent back but can't til we receive new one sad

Rabbithutchworld1700 Wed 06-Jan-16 18:16:21

Hi everyone
I just want to make you all aware that I have recently purchased the domain name rabbithutchworld.co.uk "formally called pet store 365, and wanted to make sure that you all know that I've had nothing to do with any of these issues. Is the site you are all refering to the .com site ?. If so I own the .co.UK which is a brand new site.

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