I'm confused. Been shopping at Boden for 20 years.
I've had a few gift vouchers for £10 from them over the years.
The total doesn't show your voucher discount but they say it will come off your credit card payment.
However, if you return all items, then surely you have lost the voucher? They don't put another £10 on your card.
I was told last time I phoned about this that the voucher would go into your credit with them. It didn't.
It seems unfair that they give a voucher but if you return the item, that's it. Even if you want to use it within valid dates.
Surely the voucher should be valid if you return the item as you've not benefited from it.
eg the item I bought was £X amount minus 20% code, minus £10 voucher. My credit card debit shown on the site was £X-20%. It says the £10 will be deducted but won't show online.
But if the item goes back, that's it.
Am I misunderstanding?
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Boden gift vouchers- void if you return items?
8 replies
JinglingHellsBells · 22/01/2019 22:09
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