What shall I buy with Boden credit?

(17 Posts)
IntelligentPutty Fri 12-Aug-16 07:10:58

I have recently used the amazing 1 year refund guarantee with Boden. I returned 2 dresses which I had bought and had sat in the wardrobe since then, maybe worn once or twice.. I just didn't really like them I suppose..
Anyhow, the amazing returns policy means that I was able to send back and now i have a £81 credit on account.. I am a bit nervous on what to spend it on though.. I want something classic, a top or dress or skirt for work or casual.. I don't mind. just want it to be money well spent.
Any recommendations for the best things to buy at boden?
TIA!!

sugarmonster64 Fri 12-Aug-16 07:32:36

How did you send them back if they had been worn?

LadyintheRadiator Fri 12-Aug-16 07:37:47

Yes would love to know this too.

I like some of the shoes so that's what I'd get.

ChardonnayKnickertonSmythe Fri 12-Aug-16 07:42:40

You can't return something you have already worn?

When I return something it always has the tags on and it goes in with the tissue paper they use and the lot and people wear and return?

That's not on. It's cheating.

LadyintheRadiator Fri 12-Aug-16 07:48:28

www.boden.co.uk/en-gb/help/returns.html#rp Boden disagree that it's cheating, apparently, as long as you're not taking the piss. I bought some linen trousers that turned out to be disappointing. Scratchy and baggy and they don't sit right. But of course I binned the packaging. Hmm I'll email them.

DailyFailAteMyFish Fri 12-Aug-16 07:52:57

They are very good. I've returned a few things over the years that didn't suit me.
The great customer service is why I go back though!
Unlike you Toast and your snooty emails. Pffft

ChardonnayKnickertonSmythe Fri 12-Aug-16 07:57:58

No, after the first period you can return clothes for quality reasons, it's how I read the T&C.

Wearing something a couple of times and returning is not a quality issue.

ChardonnayKnickertonSmythe Fri 12-Aug-16 07:58:34

Sorry, returning because you didn't like them, not because something was wrong with them.

OverAndAbove Fri 12-Aug-16 08:01:41

The Ravello tops are one of Boden's best creations. Each season there are a couple of basic colours (which I prefer) and a couple of patterns. They are good quality and don't really date.

LadyintheRadiator Fri 12-Aug-16 08:26:23

Oh I misread the OP I thought she mentioned quality/fit, not just preference. Hmm. Up to her to chance it then really.

LadyintheRadiator Fri 12-Aug-16 08:27:00

Which she already has! Ignore me. Need caffeine.

IntelligentPutty Fri 12-Aug-16 08:35:03

I actually got a card or promo through the letterbox from them.. and in big letters it mentioned the no quibble 1 year returns if something is just not up to your standards. I was surprised and read and reread it. Specifically as I knew I had these two dresses I had bought. 1 I never wore, and 1 worn once or twice, not damaged, not bad quality. Just not me..
I looked into this policy on their website and wrote a little note and sent back to the returns address.. The website does state, as long as its not mauled by dogs, and as long as you don't take the piss..
I had long since binned the packaging / labels and just had the email to prove I had bought them 10 months previously.

"So if you're not happy, we will give you account credit for the amount you paid for that item. Almost all of you are lovely people and will see this as us being helpful and confident about how well made our clothes are, but there will be a few rotten apples who might look on this as an opportunity to refresh their wardrobe for free each season (you know who you are).
Anyone repeatedly trying to do this will get spotted, and a dim view will be taken, probably resulting in us parting company. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.
If you are a pathological chancer and simply can't help yourself, we recommend trying it on with our competitors instead."

Chardonnay, not sure why you think its "cheating". The company said they will give me a credit, they can resell the goods or write thenm off, and I get a credit, not a refund, which ultimately means I will spend a bit more with them..

Thanks for the hints. 'll check the tops.. any other ideas appreciated too.

AveEldon Fri 12-Aug-16 08:42:34

I sent back kids stuff that shrunk in the wash

DailyFailAteMyFish Fri 12-Aug-16 09:21:01

I quite like the look of their knitted breton and some of their ponte dresses. The nightware pull ons are also very good and last for ages. Sherpa fleece lined hoodies are also a good buy for winter.

GobblersKnob Fri 12-Aug-16 09:38:24

I have sent stuff back for not washing/wearing well as it is very expensive and should be good quality.

Personally I wouldn't return stuff just because it had sat in the wardrobe and I haven't worn it much shock that is very much your mistake not theirs and I think that it puts you firmly in the category of 'chancer' 'wishing to refresh their wardrobe' as mentioned by them.

If you decide stuff doesn't suit you/you don't like it after a few wears stick it on ebay like everyone else.

That said I would spend the credit in the sale their are still some lovely dresses and bits knocking about, I would feel guilty every time I wore them though, like Phoebe in Friends 'not mine, not mine, not mine....' grin

Oh2beatsea Fri 12-Aug-16 09:52:27

I know you didn't originally want a coat OP but have you looked at their macs? I bought a fleece lined one last autumn and I wore it all through the winter too. I think they are £129 but there is a discount code floating about (A6A9 I think) so that would bring the price down. I felt I got lots of wear out of it which justified the price.
Why not order lots of options and have a trying on session at home?

nothingwittyhere Fri 12-Aug-16 10:40:59

This sounds like the good customer service that Americans tend to enjoy. I believe Boden are trying to grow their business in America so perhaps we benefiting from that. They've always had good service anyway.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now